Stevens has a variety of conference rooms that support the needs for in-person, hybrid, and online meetings. These spaces include video conferencing capabilities to allow for the use of Microsoft Teams and Zoom. Hybrid Conference Rooms include the following equipment: Camera, Speaker and Microphone Combo for video conferencing Samsung TV's Standard HDMI/USB C Projection Solstice Wireless Presentation Before you Start  You will need a computer to connect to one of our conference rooms.  How to Present Step 1: Plug in HDMI cable or USB-C cable to your computer.  Please note for camera access, also plug in USB-A cable to your computer.  Step 2: Select Power On and Laptop in your conference room cable cubby.  Please note if your conference room does not have cable cubby, skip this step. Video Conferencing Please note speaker, microphone, and camera name vary from room to room.  Microsoft Teams Step 1: Plug in HDMI/USB C cable and USB A cable to your computer.  Step 2: Start your Teams Meeting. Step 2: Before choosing Join Now, click Custom Setup. Step 3: For Speaker, select the name of the room’s speaker. Step 4: For Microphone, select the name of the room’s microphone. Step 5: For Camera, select the name of the room’s camera. Please note you should see a preview of the room once the right camera is selected. Step 6: Close device settings and Join Now. Zoom Step 1: Open Zoom on your computer and select the Settings Icon on the right-hand side.   Step 2: Under Video, select conference room camera. Please note you will see a preview of the room once the right camera is selected.    Step 3: Under Audio, for microphone and speaker, select conference room mic and speaker. Please note you can test the microphone and speaker to ensure the right settings are selected.   Step 4: Close Settings and Join your Zoom Meeting.  FAQs Why can't I see my computer on the display?  Check if cables are damaged, if they are please contact Client Support Services at support@stevens.edu or 201-380-6599. Please make sure your laptop is set to Duplicate mode (PC setting) or Mirror display (Mac setting). Check to see if the correct source is selected using the control located in the cable cubby or with your display remote. Press the SOURCE button to cycle through inputs.  Why can't I dial out from the speakerphone?  Make sure you dial 7 and then 1 before dialing the number. Why can't I hear my computer audio from the speakers?  Check if CRESTRON is selected in laptop audio settings  Check if volume on the display is turned up.   If using Solstice, check if Solstice Desktop Speakers is selected in laptop audio settings. If using Solstice, check if the audio option in the Solstice Application is muted.  Why can't I connect to the Camera?  Check if the correct camera is selected in your video conference settings. Check if the USB A cable is damaged. Use the camera remote, check if camera angle is correct. Why can't I connect to Solstice Wireless Presentation? Please make sure you are on the Stevens Network, Solstice is available to Faculty, Staff, and Students.  For iPad users, please make sure you have selected the Screen Mirroring option. Please make sure you are typing in the correct four-digit key code, a new code is created every time you are disconnected.  Experiencing an issue or need additional support? Contact our OneIT Team by  Opening a support ticket or  Calling us at 201-380-6599 

University Center has various spaces that include standard and wireless projection. Student study spaces contain the following equipment: 65" Samsung TV Standard HDMI projection Solstice Wireless Projection Crestron MPC-3 Touch Panel Before you Start  You will need a computer to connect to one of our collaboration spaces.  How to Present Step 1: Choose Presentation Source: HDMI 1: Select if wirelessly presenting with Solstice. HDMI 2: Select if connected to HDMI Cable.  Please note you will need to plug in the HDMI cable from the wall plate located under the display to your computer.  FAQs Why can't I see my computer on the display? Check if cables are damaged, if they are please contact Client Support Services at support@stevens.edu or 201-380-6599. Please make sure your laptop is set to Duplicate mode (PC setting) or Mirror display (Mac setting). Why can't I hear my computer audio? Check if volume on the display in turned up, Volume controls are located on the touch panel.  If using Solstice, check if Solstice Desktop Speakers is selected in laptop audio settings. If using Solstice, check if audio is muted in the Solstice application. Why can't I connect to Solstice Wireless Projection?  Please make sure you are on the Stevens Network, Solstice is available to Faculty, Staff, and Students.  For iPad users, please make sure you have selected the Screen Mirroring option. Please make sure you are typing in the correct four-digit key code, a new code is created every time you are disconnected. Experiencing an issue or need additional support? Contact our OneIT Team by Opening a support ticket or Calling us at 201-380-6599

University Center Tech Flex is a large event space that supports the needs for in-person and hybrid events, meetings, or seminars. This space includes video conferencing capabilities to allow for the use of Microsoft Teams and Zoom. The UC Tech Flex includes the following equipment: 6x Samsung TV's Da-Lite Projection Screen Epson Pro L Projector Solstice Wireless Presentation Auto tracking Presenter Camera Ceiling Speakers Podium Microphone Ceiling Microphones for video conferencing 2 x Handheld Microphones upon request 2 x Lav Microphones upon request Before you start You will need a computer to connect to one of our collaboration spaces. How to Present Step 1: Plug in HDMI cable from the podium to your computer. For the camera, plug in the USB A cable as well. Step 2: On the touch panel, select which rooms you are using. Please note if using the whole space, select Use Rooms All Combined. Step 3: For HDMI, Select Lectern Input. For Solstice, Select Solstice. Solstice Wireless Presentation Please visit our Solstice Article for instructions on how to use Solstice. Adjusting the Camera Step 1: On the touch panel, select Camera. Step 2: Adjust Camera. Tracking on: start presenter auto tracking. Please note camera tracking will only follow one presenter at a time. Tracking off: stop presenter auto tracking. Camera Presets: select preset camera views. Camera Directional Controls: manually adjust camera angles (left, right, up, down). Zoom In: Zoom in camera. Zoom Out: Zoom out camera. Step 3: After camera is adjusted, select Presentation to return to the main menu. Video Conferencing Zoom Rooms Step 1: Select Zoom on the touch panel. New Meeting: Start new meeting. Join: Enter Meeting ID. Screen Sharing Via Zoom Step 1: After joining the meeting via the touch panel. Open the Zoom Desktop Client on your Computer. Select Share Screen. You will be prompted to enter a Share Key. Select Share Content on the touch panel to generate a share key. Step 2: On the Touch Panel, Under Participants, Admit the user who is trying to share content. Content should now be sharing via Zoom. Select stop sharing when finished. Zoom (Wired) Please Note Camera, Microphone, and Speaker name varies from room to room. Step 1: Connect your computer to the HDMI cable and USB cable on the podium. Step 2: On the touch-panel click Presentation and select Lectern Input. Step 3: Open Zoom on your computer and select the Settings Icon on the right-hand side. Step 4: Under Video, select AV Bridge Mini. Please note you will see a preview of the room once the right camera is selected. Step 5: Under Audio, for Speaker select Crestron and for Microphone select AV Bridge Mini. Please note you can test the microphone and speaker to ensure the right setting is selected. Microsoft Teams Step 1: Start your Teams Meeting Step 2: Before choosing Join Now, click Custom Setup. Step 3: For Speaker, select Crestron. Step 4: For Microphone, select AV Bridge. Step 5: For Camera, select AV Bridge. Please note you will see a preview of the camera once selected. Step 6: Select Join Now. FAQs Why can't I see my computer on the display? Check if cables are damaged, if they are please contact Client Support Services at support@stevens.edu or 201-380-6599. Please make sure your laptop is set to Duplicate mode (PC setting) or Mirror display (Mac setting). Check to see if the correct source is selected using the control located in the cable cubby or with your display remote. Press the SOURCE button to cycle through inputs. Why can't I hear my computer audio from the speakers? Check if Solstice G3 is selected in laptop audio settings Check if volume on the display is turned up. If using Solstice, check if Solstice Desktop Speakers is selected in laptop audio settings. If using Solstice, check if the audio option in the Solstice Application is muted. Why can't I connect to the Camera? Check if the correct camera is selected in your video conference settings. Check if the USB A cable is damaged. Use the camera remote, check if camera angle is correct. Why can't I connect to Solstice Wireless Presentation? Please make sure you are on the Stevens Network, Solstice is available to Faculty, Staff, and Students. For iPad users, please make sure you have selected the Screen Mirroring option. Please make sure you are typing in the correct four-digit key code, a new code is created every time you are disconnected. Experiencing an issue or need additional support? contact our OneIT Team by Opening a support ticket or Calling us at 201-380-6599

If you’re hosting an event, seminar, or meeting at Stevens, these steps will help you create the best experience for your attendees. 2+ Weeks Before Identify if the event will be in-person or hybrid. If hybrid or virtual, schedule and create your Zoom webinar or meeting. (Create a separate request to support@stevens.edu for guidance on creating a Zoom webinar or meeting).  Identify your technical needs. Create a service request to support@stevens.edu for AV Event support. Requests should include the following: Event location, date, and time. Event type: in-person or hybrid. Event Layout if applicable. Request for additional AV Equipment Microphones Display Carts with Zoom Functionality Wireless Presentation Sliders Camera with Tripod (for non-hybrid spaces) Request additional equipment: Loaner laptops (create a separate request to support@stevens.edu) 1+ Weeks Before  Review your technical needs. Walk the space.  Schedule a Practice Session and Training for your event with an Academic Multimedia Services (AMS) Team Member. For hybrid events, please set the AMS team member supporting your event as a co-host of your Zoom meeting or webinar Finalize your event details.   1 Hour Before Plug in the HDMI and USB cable on the podium to the computer being used for the event. (Confirm what cables you need during your training or practice session). On the event space touch panel, select your input. (Confirm your input source during your training or practice session). For hybrid events, Open Zoom and select Settings. Change your video and audio settings to the room’s camera, microphone, and speaker. (Confirm camera, microphone, speaker names during your training or practice session). For hybrid events, review your Zoom meeting or webinar settings. Run a test for audio, camera, and video with the AMS team member supporting your event. 30 Minutes Before Load presentations on the computer being used for the event. Run a test for audio, camera, and video with the AMS team member supporting your event. 5 Minutes Before Run a final test for audio, camera, and video with the AMS team member supporting your event. Event Start Time For hybrid events, start your zoom meeting or webinar. For hybrid events, start sharing your screen in Zoom if needed. For hybrid events, start recording if needed. Experiencing an issue or need additional support, contact our OneIT Team by  Opening a support ticket or  Calling us at 201-380-6599 

University Center The Gallery is an event space that supports the needs for in-person and hybrid events, meetings, or seminars. This space includes video conferencing capabilities to allow for the use of Microsoft Teams and Zoom. The UC Gallery includes the following equipment: 2x Samsung TV's Da-Lite Projection Screen Epson Pro L Projector Solstice Wireless Presentation Auto tracking Presenter Camera Ceiling Speakers Podium Microphone Ceiling Microphones for video conferencing 2 x Handheld Microphones upon request 2 x Lav Microphones upon request Before you Start You will need a computer to connect to one of our collaboration spaces. How to Present Step 1: Plug in HDMI cable from the podium to your computer. For the camera, plug in the USB A cable as well. Step 2: On the touch panel, touch screen to continue. Please note you will be prompted to enter a passcode, passcode is given upon request. Step 3: For HDMI, Select Lectern Input. For Solstice, Select Solstice. Solstice Wireless Presentation Please visit our Solstice Article for instructions on how to use Solstice. Adjusting the Camera Step 1: On the touch panel, select Camera. Step 2: Adjust Camera. Tracking on: start presenter auto tracking. Please note camera tracking will only follow one presenter at a time. Tracking off: stop presenter auto tracking. Camera Presets: select preset camera views. Camera Directional Controls: manually adjust camera angles (left, right, up, down). Zoom In: Zoom in camera. Zoom Out: Zoom out camera. Step 3: After camera is adjusted, select Presentation to return to the main menu. Video Conferencing Zoom Rooms Step 1: Select Zoom on the touch panel. New Meeting: Start new meeting. Join: Enter Meeting ID.

University Center offers a wide range of conference rooms on the second floor. All rooms include video conferencing capabilities to allow for the use of Microsoft Teams and Zoom. UC conference rooms includes the following equipment (Please note equipment varies from room to room): Samsung TV ( remote located on back of TV) Hudly IQ Camera Crestron Mercury Video Conferencing Panel  Logitech Rally Camera  Logitech Rally Camera Remote (located on back of TV) Before you Start  You will need a computer to connect to one of our collaboration spaces.  How to Present Step 1:  Plug in the HDMI cable from the table to your computer. If using the camera, plug in the HDMI and USB-A cable from table to computer.  Step 2:  Once plugged in, the TV will automatically detect your computer. Solstice Wireless Presentation Please visit our Solstice Article for instructions on how to use Solstice.   Video Conferencing Zoom Please Note Camera, Microphone, and Speaker name varies from room to room.  Step 1:  Connect your computer to the HDMI cable and USB A cable on the table. Step 2: Open Zoom on your computer and select the Settings Icon on the right-hand side. Step 4: Under Video, select Logi Rally Camera or Huddly IQ Camera.   Please note you will see a preview of the room once the right camera is selected.  Step 5: Under Audio, for Speaker select Solstice G3 or Crestron Mercury.  Step 6: Under Audio, for Microphone select Logi Rally Audio or Crestron Mercury. Please note you can test the microphone and speaker to ensure the right settings are selected. Image Caption Microsoft Teams Please Note Camera, Microphone, and Speaker name varies from room to room. Step 1:  Connect your computer to the HDMI cable and USB A cable on the table. Step 2: Start your Teams Meeting. Step 3: Before choosing Join Now, click Custom Setup. Step 4: For Speaker, select Solstice G3 or Crestron Mercury. Step 5: For Microphone, select Logi Rally Audio or Crestron Mercury.   Step 6: For Camera, select Logi Rally Camera or Huddly IQ.   Please note you will see a preview of the camera once selected. Step 7: Select Join Now. FAQs Why can't I see my computer on the display?  Check if cables are damaged, if they are please contact Client Support Services at support@stevens.edu or 201-380-6599. Please make sure your laptop is set to Duplicate mode (PC setting) or Mirror display (Mac setting). Check to see if the correct source is selected using the control located with your display control. Press the SOURCE button to cycle through inputs.  Why can't I hear my computer audio from the speakers?  Check if Solstice G3 or Crestron Mercury is selected in laptop audio settings  Check if volume on the display is turned up.   If using Solstice, check if Solstice Desktop Speakers is selected in laptop audio settings. If using Solstice, check if the audio option in the Solstice Application is muted.  Why can't I connect to the Camera?  Check if the correct camera is selected in your video conference settings. Check if the USB A cable is damaged. Use the camera remote, check if camera angle is correct. Why can't I connect to Solstice Wireless Presentation? Please make sure you are on the Stevens Network, Solstice is available to Faculty, Staff, and Students.  For iPad users, please make sure you have selected the Screen Mirroring option. Please make sure you are typing in the correct four-digit key code, a new code is created every time you are disconnected.  Experiencing an issue or need additional support? Contact our OneIT Team by  Opening a support ticket or  Calling us at 201-380-6599 

The digital whiteboard is an electronic touch screen display that provides you with a smooth pen-on-paper writing feel. You can annotate, email, and share content using the flip for seamless collaboration. The flip comes with two digital pens that are magnetically held on the side of the display.   How to Use Step 1: Using the Stylus, touch the screen and begin writing. Please note a third party stylus can be used. Drawing Tools Menu Pen/Brush Mode: Choose between Pen or Brush Mode. Color Wheel: Choose font color from a pallet of colors. Math Tools: A collection of precision measuring and drawing devices. Crop. Undo. Redo. Change Roll: Advances to the next screen for a blank canvas to draw on. Add Layer: Provides a transparent sheet that covers the screen to annotate on. Create a new blank page.  Search the Internet. Advance Settings Please note advance settings gives you the option to create new rolls, save rolls, view previous rolls, and select forms to annotate on.   Steps to Email Content Step 1:  Select the arrow button on top of screen. Please note some displays will have an icon located on the left hand side.  Step 2: Choose Export.    Step 3: Select Email.   Step 4: Enter the desired email address and select what files you would like to send. Once completed, click Send. How to Present Step 1:  Plug in an HDMI cable from your computer to the wall plate locate below the display.  Step 2: Select the arrow down icon located on top of the display. Please note some displays will have an icon located on the left hand side.  Step 3: Select PC and HDMI . Please note for Solstice select HDMI 1 or Display Port.  Switch Inputs To switch between the flip, solstice, and your computer, follow the steps below: Step 1: Select the arrow down icon located on top of the display. Please note some displays will have an icon located on the left hand side.  Step 2: Choose Import. Step 3: Select PC.   For Solstice choose HDMI 1 or Display Port. For your computer choose HDMI.  FAQs Why can't I see my computer on the display?  Check if cables are damaged, if they are please contact Client Support Services at support@stevens.edu or 201-380-6599. Please make sure your laptop is set to Duplicate mode (PC setting) or Mirror display (Mac setting). Why can't I hear my computer audio from the speakers?  Check if Solstice  or Sync Master is selected in laptop audio settings  Check if volume on the display is turned up.   If using Solstice, check if Solstice Desktop Speakers is selected in laptop audio settings. If using Solstice, check if the audio option in the Solstice Application is muted.  Why can't I connect to Solstice Wireless Presentation? Please make sure you are on the Stevens Network, Solstice is available to Faculty, Staff, and Students.  For iPad users, please make sure you have selected the Screen Mirroring option. Please make sure you are typing in the correct four-digit key code, a new code is created every time you are disconnected.  Experiencing an issue or need additional support, contact our OneIT Team by  Opening a support ticket or  Calling us at 201-380-6599 

Stevens offers a variety of conference, event, and student spaces equipped with technology that supports the needs of in-person, hybrid, or online collaboration. Types of Conference Rooms Standard Hybrid Conference Room Standard Hybrid conference rooms include video conferencing, standard, and wireless projection. Standard Hybrid conference rooms contain the following equipment:  Samsung Display Camera/Microphone combo Solstice Wireless Projection  Standard HDMI/USB C Projection  Zoom Capabilities Microsoft Teams Capabilities  General Conference Room (Non-Hybrid) General conference rooms include standard and wireless projection. General conference rooms contain the following equipment: Samsung Display Standard HDMI Projection Solstice Wireless Projection  Conference Rooms  Conference Room User Guide Hybrid Total Capacity Room Preview Burchard 212 Standard Hybrid Conference Room Y 10 Image Burchard 713 Standard Hybrid Conference Room Y 10 Image Edwin A. Stevens 212A Standard Hybrid Conference Room Y 24 Image Howe 5th Floor Standard Hybrid Conference Room Y 8 Image Howe 10th Floor Standard Hybrid Conference Room Y 10 Image Howe 11th Floor Standard Hybrid Conference Room Y 10 Image Howe 12th Floor Hybrid Conference Room Y 10 Image McLean 120 CEMS Standard Hybrid Conference Room Y 16 Image McLean 510 Standard Hybrid Conference Room Y 20 Image Wellness Center Standard Hybrid Conference Room Y 14 Image University Center Complex 205 Standard Hybrid Conference Room Y 5 Image University Center Complex 206 Standard Hybrid Conference Room Y 6 Image University Center Complex 207 Standard Hybrid Conference Room Y 14 Image University Center Complex 208 Standard Hybrid Conference Room Y 5 Image Event Spaces Event Space User Guide Hybrid Total Capacity Room Preview University Center Complex - The Gallery The Gallery Y 80 Image University Center Complex - Tech Flex  Tech Flex Y Total Capacity: 210 Tech Flex A: 80 Tech Flex B: 80 Tech Flex C: 50 Image Collaboration Spaces Collaboration Space User Guide University Center Complex Student Spaces Student Spaces University Center Complex Second Floor Lounge Digital Whiteboards FAQs Where do I book these spaces? To book an event space or conference room space please visit EMS. Please note only publicly available conference room spaces are listed in EMS.  Experiencing an issue or need additional support, contact our OneIT Team by  Opening a support ticket or  Calling us at 201-380-6599 

Stevens has a variety of conference rooms that support the needs for in-person, hybrid, and online meetings. These spaces include video conferencing capabilities to allow for the use of Microsoft Teams and Zoom. Our standard hybrid conference room includes the following equipment: Poly Studio X50 Series SoundBar (Camera, Speaker and Microphone Combo for video conferencing) Samsung TV Standard HDMI Projection Zoom Rooms Zoom Phone  Solstice Wireless Presentation  Before you Start  You will need a computer to connect to one of our conference rooms.  Video Conferencing Zoom Step 1: Select Zoom on the touch panel. New Meeting: Start new meeting. Join: Enter Meeting ID. Screen Sharing Via Zoom Step 1: After joining the meeting via the touch panel. Open the Zoom Desktop Client on your Computer. Select Share Screen. You will be prompted to enter a Share Key. Select Share Content on the touch panel to generate a share key.      Step 2: On the touch panel, under Participants, Admit the user who is trying to share content. Content should now be sharing via Zoom. Select stop sharing when finished.   Teams Step 1: Select Teams on the touch panel. Step 2: Enter the Meeting ID and Passcode of the Teams Meeting you are joining. Please note you will be entered in the meeting once the host admits you.  Note: If you are the host of the Teams Meeting, you must start the meeting via your computer first before joining through the touch panel. When joining the meeting on your computer, select Don't use Audio. Note: To share your computer screen via Teams, you must join the meeting on your computer. Within the meeting select Share and Screen. If you would like to share a specific file, please open the file on your computer, select Window, and choose the option that previews the file you would like to present.    How to Present Please use the following steps to share content via your computer to the Howe 13th Conference Room TV. These steps are used if you are having an in-person meeting and are not using the video conferencing capabilities in this room. Step 1: Open the Zoom Desktop Client on your Computer. Select Share Screen.  Please note you will be prompted to enter a Share Key. To generate a share key, select Share Screen on the touch panel and enter the key displayed. You should now be sharing content from your computer. Select stop sharing when finished.   Note: You can also share content using the HDMI cable located on the conference room table. To share content, plug in the HDMI cable to your computer. You should now be sharing content from your computer. Solstice Wireless Presentation To access Solstice Wireless Presentation, please use the following steps.  Step 1: Select Source on your Samsung TV Remote.  Step 2: Select HDMI 2. You should now be viewing Solstice on your display. To connect, please visit our Solstice Article. BYOD Video Conferencing  If you are video conferencing using a different meeting platform that is not Zoom or Teams, please use the following steps. Step 1: Plug in the HDMI Cable and USB cable located on the conference room table into your computer.  Step 2: Select BYOD on the touch panel. Your computer should now be connected to the conference room TV.  Step 3: Join your meeting.  For Camera, select Poly Studio X50. For Speaker select Poly Studio X50. For Microphone select Poly Studio X50. Zoom Phone Step 1: From the touch panel in the conference room, select the Phone as an option on the left-hand menu. Step 2: From the Phone application, you can dial a number directly from the conference room or select Contacts on the left side to search for a Zoom Phone user within Stevens.  Experiencing an issue or need additional support? Contact our OneIT Team by  Opening a support ticket or  Calling us at 201-380-6599 

Learn about the Division of IT's event support standard operating procedure and guidelines. Leadtime Lead time for all IT event support requests is a minimum of 10 business days. Lead time for all IT event support requests is a minimum of 10 business days   Event support availability is based upon the demands of classroom and conference room support IT team (first come first served)    Any event that IT is unable to support, the requestor is encouraged to contact University Events (universityevents@stevens.edu) to set up external technical event support which will likely incur a chargeback   Supported Locations Be sure to confirm if your event location can be supported: Locations not supported by IT:  Babbio Atrium Bissinger Room DeBaun Auditorium Schaefer & Walker Gymnasiums.  Please contact University Events at universityevents@stevens.edu for support in these locations.     Locations supported by IT:  All academic and collaboration locations (classrooms, conference rooms, lecture halls).  Including the University Center Tech Flex & Gallery locations, Gateway Complex TED Space and Corcoran Room.   IT Event Support Hours  Event support can be provided Monday through Friday 9 AM to 5 PM, should your event fall outside this time encouraged to contact University Events (universityevents@stevens.edu) to set up external technical event support which will likely incur a chargeback   Additional Information For more information on hybrid support review the pre-event checklist.   A walkthrough of the event/meeting location is highly recommended.  Walkthrough may include technical recommendations to ensure the quality of the event is met.  All necessary functionality of presentation laptop will be tested during walkthrough.  IT cannot guarantee quality for your event if this guideline is not met.   Using one laptop preloaded with presentations for any event/meeting is strongly recommended.  If using a personal or shared laptop, please ensure all software and credentials are up to date prior to your event/meeting.  IT cannot guarantee quality for your event if this guideline is not met.   Recommended technical set up of event/meeting, where a representative of your team meets with, and IT specialist should be at a minimum of 30-60 minutes prior to start time.  IT cannot guarantee quality for your event if this guideline is not met.   IT technicians will be on standby and available by phone during the event/meeting but will not stay during the duration of the event/meeting.    For any staging, lighting, or external projection/audio systems please contact University Events at universityevents@stevens.edu.      For guest Wi-Fi needs please refer to the Guest Wi-Fi knowledge base article. Experiencing an issue or need additional support, contact our OneIT Team by  Opening a support ticket or  Calling us at 201-380-6599