Learn about the Division of IT's event support standard operating procedure and guidelines.

Leadtime

Lead time for all IT event support requests is a minimum of 10 business days.

• Lead time for all IT event support requests is a minimum of 10 business days  
• Event support availability is based upon the demands of classroom and conference room support IT team (first come first served)   
• Any event that IT is unable to support, the requestor is encouraged to contact University Events (universityevents@stevens.edu) to set up external technical event support which will likely incur a chargeback  

Supported Locations

Be sure to confirm if your event location can be supported:

• Locations not supported by IT: 
  • Babbio Atrium
  • Bissinger Room
  • DeBaun Auditorium
  • Schaefer & Walker Gymnasiums. 
  • Please contact University Events at universityevents@stevens.edu for support in these locations.    
• Locations supported by IT: 
  • All academic and collaboration locations (classrooms, conference rooms, lecture halls). 
  • Including the University Center Tech Flex & Gallery locations, Gateway Complex TED Space and Corcoran Room.  

IT Event Support Hours 

Event support can be provided Monday through Friday 9 AM to 5 PM, should your event fall outside this time encouraged to contact University Events (universityevents@stevens.edu) to set up external technical event support which will likely incur a chargeback  

Additional Information

• For more information on hybrid support review the pre-event checklist.  
  
• A walkthrough of the event/meeting location is highly recommended. 
  • Walkthrough may include technical recommendations to ensure the quality of the event is met. 
  • All necessary functionality of presentation laptop will be tested during walkthrough. 
  • IT cannot guarantee quality for your event if this guideline is not met.  
    
• Using one laptop preloaded with presentations for any event/meeting is strongly recommended. 
  • If using a personal or shared laptop, please ensure all software and credentials are up to date prior to your event/meeting. 
  • IT cannot guarantee quality for your event if this guideline is not met.  
    
• Recommended technical set up of event/meeting, where a representative of your team meets with, and IT specialist should be at a minimum of 30-60 minutes prior to start time. 
  • IT cannot guarantee quality for your event if this guideline is not met.  
    
• IT technicians will be on standby and available by phone during the event/meeting but will not stay during the duration of the event/meeting.   
  
• For any staging, lighting, or external projection/audio systems please contact University Events at universityevents@stevens.edu.     
  
• For guest Wi-Fi needs please refer to the Guest Wi-Fi knowledge base article.

• Opening a support ticket or 
• Calling us at 201-380-6599