Learn how to start working with AppSpace. Here you can find information about the technical requirements, links and tutorials for accessing Stevens AppSpace from Canvas and some tools available for you in AppSpace. Access to Stevens AppSpace, hosted by Apporto In order to use AppSpace, you only need a browser and an Internet connection. No software plug-ins are required. Stevens AppSpace (https://appspace.stevens.edu/) is accessible anywhere, on any device, and without connection to the Stevens VPN. Enter your Stevens username and password to log into the portal. Google Chrome is the recommended browser for AppSpace. You may download the latest version of Chrome here: https://www.google.com/chrome How to access Stevens AppSpace from your Canvas Course Faculty and students may be able to log into Stevens AppSpace from their Canvas Courses. On the left side menu, click Courses and scroll down and select Modules. If the link to Apporto is not displayed, send an email to support@stevens.edu with your course information. Under Apporto, select Virtual Lab and next select Load Virtual Lab in a new window. A new browser window will open and you should now see the Apporto dashboard. For easy access to technical support, visit https://appspacehelp.stevens.edu to chat with Support, submit a ticket, review user guides, and find step-by-step instructions.  Additional Information A reliable Internet connection is very important for optimal performance in Stevens AppSpace. If you have a poor network connection, you may notice slowness or a lag in response and images may appear pixelated. If your network connection is interrupted you may even lose unsaved work. The quality of your network connection has two parts: bandwidth and latency. Bandwidth is typically not an issue for Stevens AppSpace. Latency is the more important factor. You want latency to be as low as possible for the best experience. Latency is the amount of time it takes for data to travel from one point to another. In our case, we care about the time it takes for data to travel from your browser to the data center where Stevens AppSpace is running.  Every time you click in Apporto, data is sent across the Internet to a server running in an AWS or Azure data center. Then, a response is sent back across the Internet and rendered in your browser. This information travels via fiber optic cables at the speed of light, so it is very fast. But, if you are located in another part of the world or have a poor network connection, the delay can be noticeable. Latency of < 100 ms is ideal for good performance in Stevens AppSpace. Recommended network speed Network speed is more important for certain types of applications.   If you are using an application like Microsoft Word to write a report, a slower network will be sufficient. If you are using applications like Adobe Photoshop, SolidWorks, or Premiere to edit images or video, a faster network is important. For most applications, like Excel, SPSS, etc., Stevens AppSpace performance is good over Wi-Fi if latency is less than 100ms. Bandwidth is typically not a limiting factor. For graphics-intensive applications, like Photoshop and Solidworks, we recommend bandwidth of 1Mbps or greater and latency less than 50ms. For video editing applications, like Premiere, we recommend bandwidth of 3Mbps for regular video (or 5Mbps for HD) and latency less than 50ms.  We also recommend using a hard wired "cabled" Internet connection instead of Wi-Fi. Use of personal hot-spots are not recommended.  When using personal hot-spots, latency is higher since data has to travel through the cellular network before reaching the Internet. Using a hard wired network connection can reduce latency by a factor of ten!  This is why video gamers prefer wired Internet to Wi-Fi.   How can I check my network speed?  If you experience slow performance in Stevens AppSpace, you may test latency using sites like: www.azurespeed.com www.cloudping.info Bandwidth is typically not a limiting factor unless you are using a graphics-intensive application or streaming video.  To test your bandwidth, you may use sites like Ookla's Speed test: www.speedtest.net Network indicator To get a sense of your network quality in real time, you may glance at the network indicator in the top menu bar. If you see 5 bars, you have a fast and reliable network connection.  If you see one bar, you have a poor connection.  It is common for the network to fluctuate a little. If you notice a consistently poor connection, you may try sitting closer to the Wi-Fi router, connecting your computer to the router via a cable, or moving to a location with a more reliable Internet connection. Click on the network indicator to see more details about your network latency and bandwidth usage. Inactivity If you step away from Stevens AppSpace for some time, your session will become inactive. Typically after 30 minutes of inactivity, you will see a disconnected message. Your session will actually still be running on the server for another 30 minutes - in case you come back and reconnect - but after a total of 60 minutes of inactivity the session will be ended. To start a new session, go back to the App Store. Poor Network If your Internet connection becomes unstable while working with an app, the message "Poor Internet connection detected." will display at the top of the screen. SAVE YOUR WORK to avoid data loss. If your Internet connection is lost, a "SESSION DISCONNECTED" message displays. Click the Reconnect button to attempt to reconnect to the Apporto server.   If you are unable to reconnect, we recommend finding a better Wi-Fi connection.  Sometimes this is as easy as working closer to the router or using a cabled connection.  If you are experiencing an issue or need additional support, contact our OneIT Team by  Opening a support ticket or  Calling us at 201-380-6599 

Step-by-step instructions on how to add modules links for Stevens AppSpace to your Canvas course. Before you start Make sure you have access to a Canvas course. Faculty and students may be able to log into Stevens AppSpace from their Canvas Courses.  Step 1: On the left side navigation menu, select Modules. Step 2: Select the blue +Module button at the top right hand corner of the page to Add a new module. Step 3: Type Stevens AppSpace for the module name and select the blue Add Module button. Step 4: Select the + icon at the far right of the Stevens AppSpace module that you have created and a new window will appear. Step 5: In the drop down box, choose External Tool. A window will display the list. Select one of the following: AppSpace Dashboard will allow an individual to log into AppSpace and view the dashboard with all available desktops and applications. AppSpace Engineering Desktop Direct will allow an individual to automatically open the Engineering desktop hosted in AppSpace. AppSpace Statistics Desktop Direct will allow an individual to automatically open the Statistics desktop hosted in AppSpace. Step 6: Once you have selected the AppSpace Dashboard, scroll down and click the check box to "Load in a new tab" and choose Add Item. Step 7: Be sure to click the grey do not enter icon to publish the module(s) as selected as to appear green. Now the module(s) will be available for your enrolled students and teaching assistants in the Canvas course. Experiencing an issue or need additional support, contact our OneIT Team by Opening a support ticket or Calling us at 201-380-6599

Learn how to upload, download, open and delete files in Stevens AppSpace, powered by Apporto,  Uploading a File You can upload a file from your computer to the AppSpace desktop by following the steps below. Step 1: Using your preferred web browser, navigate to https://appspace.stevens.edu. Log in with your Stevens username and password to access the Apporto App Store. Step 2: Select and launch the Application you want to use or your Desktop Step 3: Upload files to AppSpace via drag n' drop or the File Upload menu. To drag n' drop, simply locate a file on your computer, select it, and drag it onto the AppSpace desktop.      Alternatively, click the File Upload option in the top panel. Step 4: The file explorer on your computer will open automatically. Locate and select the file you want to upload, then click Open to initiate the file transfer.  Step 5: You may select multiple files to upload them all at once.   The ‘FILE UPLOAD’ status displays in the bottom right corner. Small files (e.g. < 1 MB) will upload in few seconds.  Larger files (e.g. > 100 MB) may take several minutes to upload.  Please be aware folder upload is not currently supported. You may zip a folder and upload the zip file, though.  Step 6: When the upload is complete, the file will appear on the AppSpace desktop. To cancel, select X. To close the status box,select Close. Downloading a File You can download a file from AppSpace to your local computer. Step 1: To download a file, select File Download in the top panel. Step 2: The ‘File Download’ dialog box displays and the default directory is Desktop. Step 3: You have the option to download files from any accessible directory in AppSpace. To select a different directory, click the Apporto link in the breadcrumb to navigate up a level, then select the desired directory. Step 4: Select a file, then click Download. Depending on your operating system and browser, the file download process starts and either downloads automatically to your designated download folder, or prompts you to select a download location. Follow any on-screen prompts to complete your download. Step 5: When the download is complete, select Close. Opening Uploaded File Locate the file on the AppSpace desktop and double click to open it. Alternatively, you may open files via an application menu. For example, in Excel, choose File > Open and navigate to This PC > Desktop to locate and open a file. Deleting a File To delete a file from Apporto, locate the file on the desktop, right click and select Delete. Experiencing an issue or need additional support? Contact our OneIT Team by Opening a support ticket or Calling us at 201-380-6599

Learn how to connect to your Microsoft OneDrive in Stevens AppSpace.  Before You Start Log in to https://appspace.stevens.edu.   Step 1: On the AppSpace desktop home page, you will see a list of various desktops and stand alone applications. Select Launch for a desktop in the AppSpace desktop home page. Step 2: Once the desktop loads, select the icon named Cloud Mounter. Step 3: A window will open, under Start a New Connection, select OneDrive. Step 4: Select Connect Now. Step 5: A web page will open, enter your Stevens email address and select Next. Step 6: Enter your Stevens password and select Next. Step 7: A window will appear, select Accept to allow AppSpace to access your OneDrive. Step 8: Follow the prompted Okta authentication process. Note: As long as OneDrive is connected in the Cloud Mounter, you will not need to repeat this process. Step 9: Open the File Explorer and find the Network Drive (O), you will now be able to see all of the contents of your OneDrive folder. Experiencing an issue or need additional support? Contact our OneIT Team by Opening a support ticket or Calling us at 201-380-6599

Learn how to use the AppSpace messenger by opening messenger, starting a chat or call, updating your status and closing messenger. Before You Start Log in to https://appspace.stevens.edu.  Using Messenger If enabled by your administrator, you can use AppSpace Messenger to easily communicate with faculty and other students in your classes. Messenger lets you: See who else is online Chat with other users 1:1 Make voice calls Opening Messenger When you launch an application or desktop, Messenger connects automatically.  By default, Messenger is minimized in the lower right corner of the screen.  Click to maximize Messenger and view contacts. You must belong to at least one group of < 100 users to have access to Messenger.  Checking Contacts Your contacts are pre-populated based on groups (eg. courses, sections, etc.) you belong to.  Click on the group name (eg. History) to expand it and view contacts. Checking Who’s Online To see who is online, click on a group to expand it. Online users will have a green dot next to their name.   Offline users will have a grey dot next to their name. Users who set their status to "Do not Disturb" will have a red dot next to their name.  Starting a Chat To chat with a contact, expand a group and click on the contact’s Name. A new chat box opens.  Type your message in the text box and press Enter to send.  When finished you can minimize or close the chat box. Making a Call To make a voice call, simply click on the Phone button in the chat box. You will ONLY see this button when the user is online. If the other user accepts, you will be connected immediately.  If they decline, you will see a notification.     Editing your Online Status To edit your status, click on the pencil icon next to your current status in the upper right corner of Messenger.  Select from one of the options: Online, Do not Disturb or Away.  Closing Messenger To close Messenger, either click the Messenger button in the top panel or x in the upper right corner.  If you receive messages when Messenger is closed, a count of unread messages will appear next to the Messenger button in the top panel. Click on the Messenger button to reopen Messenger and read your new messages. Experiencing an issue or need additional support? Contact our OneIT Team by Opening a support ticket or Calling us at 201-380-6599

Learn how you can share your screen with other users and collaborate in the current session when running a streamed app or desktop. Screen sharing allows you to collaborate with other users without providing access to your chats, analytics, or other private data. Before You Start Log in to https://appspace.stevens.edu.  Sharing Your Screen in AppSpace Step 1: Launch the streamed app or desktop that you want to collaborate on.   Step 2: To initiate screen sharing select the share screen icon in the top panel:   Step 3: A pop up will display with screen sharing options. Step 4: Select the sharing mode you would like to use, View only, View and draw, or Full control.  View only link allows other users to view your desktop, but they cannot access or control the desktop.  View and draw link allows other users to make annotations (draw) on your desktop by clicking and dragging. Full control link allows other users to cursor within your desktop, open files, and access applications. NOTE:  When you share your screen in Full Control mode, users can access files, including shared folders and mounted drives, on your desktop. For this reason, we strongly recommend only sharing your screen in Full Control mode with trusted users. Step 4: Select the Copy Link button and paste the copied link into an email or chat to one or more other users to view your screen. Once shared, the Screen Sharing dialog may be closed. Stopping Sharing Step 1: To stop sharing your screen with other users, select the Share Screen icon in the top panel. Step 2: Select the Stop Sharing button, then close the Screen Sharing dialog box. Other users will see a "Disconnected" pop up and will be unable to reconnect to your screen share. Experiencing an issue or need additional support? Contact our OneIT Team by Opening a support ticket or Calling us at 201-380-6599

Learn how to copy and paste content to or from your own computer and an AppSpace cloud desktop or application using the copy and paste menus or keyboard shortcuts, for example, Ctrl+C and Ctrl+V. This article describes the steps for copying and pasting in Windows, MacOS and Linux systems. Note: Copy and paste functions DO NOT work across all applications and browsers, or for images. This is a limitation inherent in browser clipboards. We recommend Chrome for optimal clipboard capabilities. If you are unable to copy and paste for any reason, we recommend uploading or downloading the file with the content you need. How to Copy and Paste in Windows OS Copy and Pasting from Your Windows Computer to AppSpace Step 1: Click and drag to select the text you want to copy from your computer. Step 2: Press CTRL+C to copy the selected text.  Step 3: Move the cursor to the paste location in AppSpace. Step 4: Press CTRL+V to paste the text. Copy and Pasting from AppSpace to Your Windows Computer Step 1: Click and drag to select the text you want to copy from AppSpace. Step 2: Press CTRL+C to copy the selected text. Step 3: Move the cursor to the paste location on your computer. Step 4: Press CTRL+V to paste the text. Copy and Pasting from AppSpace to AppSpace Step 1: Click and drag to select the text you want to copy from one application in AppSpace. Step 2: Press CTRL+C to copy the selected text. Step 3: Move the cursor to the paste location in another application in AppSpace. Step 4: Press CTRL+V to paste the text. Note: Because AppSpace runs on Windows, it is necessary to use Windows keyboard shortcuts (ex. CTRL+C and CTRL+V) in Apporto. How to Copy and Paste in MacOS Copy and Pasting from Your Mac to AppSpace Step 1: Click and drag to select the text you want to copy from your computer. Step 2: Press CMD+C to copy the selected text. Mac OS also supports CTRL+C. (Note: You may find it easier to use CTRL+C when copying content to AppSpace so you don’t have to switch back and forth between CMD and CTRL. Step 3: Move the cursor to the paste location in AppSpace. Step 4: Press CTRL+V to paste the text. Copy and Pasting from AppSpace to Your Mac Step 1: Click and drag to select the text you want to copy from AppSpace. Step 2: Press CTRL+C to copy the selected text. Step 3: Move the cursor to the paste location on your Mac. Step 4: Press CMD+V to paste the text.  MacOS also supports CTRL+V. Note: Because AppSpace runs on Windows, it is necessary to use Windows keyboard shortcuts (ex. CTRL+C and CTRL+V) in AppSpace. MacOS supports both Mac and Windows keyboard shortcuts. How to Copy and Paste in Linux Copy and Pasting from Your Linux Computer to AppSpace Step 1: Click and drag to select the text you want to copy from your computer. Step 2: Press CTRL+C to copy the selected text. Step 3: Move the cursor to the paste location in AppSpace. Step 4: Press CTRL+V to paste the text. Copy and Pasting from AppSpace to Your Linux Computer Step 1: Click and drag to select the text you want to copy from AppSpace. Step 2: Press CTRL+C to copy the selected text. Step 3: Move the cursor to the paste location on your Mac. Step 4: Press CTRL+V to paste the text. Note: Because AppSpace runs on Windows, it is necessary to use Windows keyboard shortcuts (ex. CTRL+C and CTRL+V) in AppSpace. Supported Linux distributions: Linux Ubuntu 20.04 +. Experiencing an issue or need additional support? Contact our OneIT Team by Opening a support ticket or Calling us at 201-380-6599

Learn how to get a technical support, submit a ticket and review the documentation in AppSpace. Before You Start Log in to https://appspace.stevens.edu.  Getting Access to Technical Support Visiting https://appspacehelp.stevens.edu is the easiest way of getting support in AppSpace. Here you can Chat with Support, Submit a Ticket, Review User Guides, and find Step-By-Step instructions. If you are logged into Stevens AppSpace, powered by Apporto, go to the dashboard where all of the desktops are available. In the upper right-hand corner, choose Help > Support Request. A new window will open in your browser window.   Get a Fast Response to your Support Request There are two options for getting a Support Quickly Chat with Apporto Support at http://appspacehelp.stevens.edu Submit a Support Ticket at http://appspacehelp.stevens.edu When submitting a ticket, make sure you have attached screenshots of error messages, a description of your experience with an application crashing or ask a question about how to do something. Please remember to include your email address and/or phone number so that Apporto Support can follow up with you regarding your issue.   Experiencing an issue or need additional support? Contact our OneIT Team by Opening a support ticket or Calling us at 201-380-6599