Learn how to access your voicemail messages on your desk phone and Cisco Jabber. Before you start If you do not already have Cisco Jabber installed on your device, visit this Knowledge Base article to learn how to download Jabber.  Desk Phone Step 1: Press the Voicemail button, or dial (201) 216-3846. Step 2: Enter your mailbox ID Number (your 4-digit Stevens extension) followed by #. Step 3: Enter your PIN followed by #. If you have not yet set up a personal PIN, the default is 147-258. Cisco Jabber Note: The following directions are based on Mac OS X but can be applied to other operating systems. Step 1: Sign in to Cisco Jabber using your Stevens Credentials.  Step 2: Click on the Voicemail Icon on the left hand side. Step 3: Click on the voicemail message and press the Play button. To delete a voicemail, click on the voicemail you want to delete and on the right hand side choose More. Step 4: Click Delete Voice Message. The voicemail should now be removed from your mailbox.    Experiencing an issue or need additional support? Contact our OneIT Team by Opening a support ticket or Calling us at 201-380-6599

Zoom Phone is a feature added to the Zoom application you’re already familiar. Zoom Phone is a softphone service, meaning it is a downloadable application that allows you to make and receive phone calls over the internet using mobile devices and laptops. You’ll be able to use your Stevens phone number wherever you may be without the requirement of a VPN.  You’ll no longer need to use or share your personal cell phone number for work purposes.  This effort will also significantly reduce the number of desk phones used across our campus, reducing electronic waste and supporting the university’s sustainability goals.  Zoom Phone Knowledge Base Articles Features & Functionality Managing Your Voicemail Emergency Location Services Desk Phones How to Access Zoom Phone Learn how to access your Zoom Phone from your laptop (desktop) or mobile device.  Sign in with SSO Select SSO and enter Stevens as your company domain. When prompted to log in with SSO on Okta sign in with your Stevens username and password.  Note: If you cannot find the SSO window on your device, be sure to open all web browsers you have on your device.  Desktop Client Example Below you can see the Phone tab within the Desktop Client Learn how to update or download the Zoom Desktop client → Mobile App Example Below you can see the Phone tab within the Zoom Mobile App Desktop Client Use the Zoom Phone from the Zoom application on your computer with the desktop client.  Learn how to update or download the Zoom Desktop client → <span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span> Mobile App Use Zoom Phone from Zoom application on your mobile device. <span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span> Zoom Web Portal Visit the Zoom web portal by selecting the Zoom chiclet on myStevens or visit stevens.zoom.us and log in with your Stevens credentials. On the web portal you can look at your Zoom phone history, voicemail, recordings, and adjust your Zoom phone settings.  Desk Phone Desk phones are only available by request and must follow an approval process. To learn more about the new desk phones visit the Desk Phone knowledge base article.  Additional Resources Zoom Phone features by platform   Zoom Support  Browse Zoom’s knowledge base, quick start guides, video tutorials   Zoom Learning Center  Getting Started with Zoom Phone – Virtual Training Please note to access content in the Zoom Learning Center you must log in with your Stevens credentials  Experiencing an issue or need additional support? contact our OneIT Team by Opening a support ticket or Calling us at 201-380-6599

How to Use Poly Edge Phone Learn how to use Poly Edge-E series phones (E-220 and E-320) with Zoom Phone Quick Start Guide to using Poly Edge phones from Zoom Make a call Place a call on hold Transfer a call Do not disturb Line keys Call History Voicemail and more!  Desk Phone Models Compare the old Cisco phones to the new Poly Edge phones. Old Cisco 7811 NEW! Poly Edge E-220  1 Handset light strip: indicates an incoming call (flashing red) or a voicemail message (solid red)  2 Phone screen: Displays status, feature and call information  3 Softkey buttons: Engages the associated feature in the display  4 Navigation pad and Select buttons: like a cursor, used to scroll through menus and highlight active calls and features. While on-hooks, pressing the up option displays your Recent call list and pressing the down option displayed your programmed Speed Dials.   5 Hold: Places a call on hold and retrieves a held call  6 Conference: Initiates a conference call   7 Transfer: Initiates a call transfer  8 Speakerphone: Activates (solid green) and deactivates the speakerphone  9 Mute: Deactivates (solid red) and reactivates the microphone  10 Keypad: Allows you to dial phone numbers, enter letter and select menu items that are numerically numbered  11 Volume: Adjusts the phone's ringer volume while on-hook and the handset or speakerphone volumes while off-hook  12 Contacts: Personal and corporate director look-up access  13 Applications: Recents (view by All calls or Missed), Preferences (program Ringtone, Contrast, and Backlight), and Extension Mobility (only if configured)  14 Messages: Auto-dial access to voicemail   15 Handset: Phone Handset  1 LED Bar: Provides call and phone status information  2 Phone screen: Displays status, feature and call information  3 Line keys: Select a phone line, view calls on a line, or quickly call a favorite contact  4 Softkeys: Select context-sensitive keys that display along the bottom of the screen  5 Pagination key: View additional line screens  6 Back key: Return to the previous screen  7 Navigation keys / Select key: Scroll through information or options displayed on the phone’s screen or select a field of displayed data   8 Home key: Display the Home screen from other screens or display   New Call, Redial, Messages, Directories, Recent Call, DND (Do Not Disturb), Forward, Bluetooth, Help & Support, Settings, Calendar, Applications  9 Hold key: Hold an active call or resume a held call  10 Forward / Transfer key: Forward or transfer an active call to a selected contact  11 Volume keys: Adjust the volume of the handset, headset, speaker, and ringer  12 Headset key: Place and receive calls through a headset  13 Speakerphone key: Provides ringer and speakerphone audio output  14 Mute key: Mute or unmute the microphone during an active call  15 Dialpad: Enter numbers, letters, and special characters. Use the dialpad keys to select menu items that have index numbers  16 Handset: Phone Handset  Old Cisco 8851 NEW! Poly Edge E-320 1 Handset light strip: Indicates an incoming call (flashing red) or a voicemail message (solid red)  2 Phone screen: Displays status, feature and call information  3 Programmable feature buttons (left) and session buttons (right): Steady green (active call), flashing green (held call), flashing amber (incoming call), steady red (shared line in use)  4 Softkey buttons: Engages the associated feature in the display  5 Navigation pad and Select buttons: Like a cursor, used to scroll through menus and highlight active calls and features. While on-hooks, pressing the up option displays your Recent call list and pressing the down option displayed your programmed Speed Dials.   6 Release button: Disconnects from an active call  7 Hold: Places a call on hold and retrieves a held call  8 Transfer: Initiates a call transfer   9 Conference: Initiates a conference call   10 Headset: Activates (steady green) and deactivates the user-provided headset  11 Speakerphone: Activates (solid green) and deactivates the speakerphone  12 Mute: Deactivates (solid red) and reactivates the microphone  13 Keypad: Allows you to dial phone numbers, enter letter and select menu items that are numerically numbered  14 Volume: Adjusts the phone's ringer volume while on-hook and the handset or speakerphone volumes while off-hook  15 Applications: Recent calls (view by All calls or Missed), Settings (program Wallpaper, Ringtone, Brightness, Video, Font size, Call notifications, Headset sidetone, and Merge alert), Bluetooth, Accessories (configure analog headset) and Extension Mobility (if configured)  16 Contacts: Personal and corporate director look-up access  17 Messages: Auto-dial access to voicemail   18 Back button: Returns to the previous screen or window  19 Handset: Phone handset  1 LED Bar: Provides call and phone status information  2 Phone screen: Displays status, feature and call information  3 Line keys: Select a phone line, view calls on a line, or quickly call a favorite contact  4 Softkeys: Select context-sensitive keys that display along the bottom of the screen  5 Pagination key: View additional line screens  6 Back key: Return to the previous screen  7 Navigation keys / Select key: Scroll through information or options displayed on the phone’s screen or select a field of displayed data   8 Home key: Display the Home screen from other screens or display   New Call, Redial, Messages, Directories, Recent Call, DND (Do Not Disturb), Forward, Bluetooth, Help & Support, Settings, Calendar, Applications  9 Hold key: Hold an active call or resume a held call  10 Forward / Transfer key: Forward or transfer an active call to a selected contact  11 Volume keys: Adjust the volume of the handset, headset, speaker, and ringer  12 Messages key: Access and manage instant and voice messages  13 Headset key: Place and receive calls through a headset  14 Speakerphone key: Provides ringer and speakerphone audio output  15 Mute key: Mute or unmute the microphone during an active call  16 Dialpad: Enter numbers, letters, and special characters. Use the dialpad keys to select menu items that have index numbers  17 Handset: Phone Handset  Experiencing an issue or need additional support? contact our OneIT Team by Opening a support ticket or Calling us at 201-380-6599

Learn how to access and listen to voicemail messages on Poly Desk Phone, the Zoom Desktop Client, Zoom Mobile App, and Zoom Portal.    Sharing voicemail inbox access  Overview of managing your Zoom Phone Voicemail Record Voicemail Greeting Learn about the various ways to record voicemail greetings on Zoom Phone. Zoom Phone: Record an Outgoing Voicemail Message The following steps can be done from the Zoom mobile app, Zoom desktop client, or a desk phone.  Step 1: From the Caller ID or extension you wish to record an outgoing voicemail greeting message for dial *86.  Step 2: When prompted, dial your voicemail PIN followed by #.  Step 3: Press 1 to play all voicemail messaging starting with new (unplayed) messages). Press 2 to record a voicemail greeting, be sure to save the greeting once it is recorded.  Note: The greeting will be added automatically to your Zoom Phone audio library. You can also record a voicemail greeting in the Zoom web portal. Zoom Web Portal: Voicemail Message - Text to Speech, Upload, Record by Computer Step 1: From the Zoom web portal, select Phone on the left-hand side.  Step 2: From the Settings within Phone scroll down to Call Handling, locate Greeting & Menu then select Edit and Add Audio. Step 3: For Text to Speech, Upload and Record by Computer be sure to fill in all required fields specifically the Category in which you would like this message to apply to (i.e. Voicemail greeting, Greeting & Menu). Select Add to save your message.  For more information visit the Customize Audio Greetings Zoom support article.  Manage Voicemail Messages Zoom Desktop Client Manage your voicemail messages on the Desktop Client Zoom Mobile App Manage your voicemail message on the Mobile App Zoom Web Portal Manage your voicemail on the Zoom Web Portal  Poly Edge Desk Phone Step 1: Select the Home button then scroll to select Messages   Step 2: Select the Message Center   Step 3: You will now see voicemail messages type listed as Urgent, New, and Old  Step 4: Select which voicemail message type you would like to listen to by scrolling to the type and selecting Connect  Step 5: Follow the voice prompts to go through your voicemail  Sending Phone Calls to Voicemail While in a Zoom Meeting From the Zoom Desktop Client select Settings > Phone > Incoming Calls and check the box to ‘Hide incoming calls while in a Zoom meeting’ Experiencing an issue or need additional support? contact our OneIT Team by Opening a support ticket or Calling us at 201-380-6599

On Zoom Phone it is highly recommended to set up your location services which will be used in case of an emergency.  To learn more about the Zoom Phone location services and permissions, visit the Zoom article about managing emergency location and addresses or adding your current work location.  Zoom Desktop Client Step 1: In the Zoom Desktop Client you may receive a 'No location permission' notification under the Phone tab Step 2: To update your location, select the profile image or initials in the top right hand corner of the Zoom window then select Settings Step 3: Within settings select Phone and then select the check box for Location Permission. A new window will open up within the computers settings, toggle on location settings for the device and toggle on Zoom location settings, so that Zoom can access your location in an emergency.  Windows location settings example:  Mac location settings example:  Zoom Mobile App Please Note: Zoom Phone's Emergency Location Services are not required for the Zoom Phone Mobile App on ioS and Android devices. Should an emergency call originate from the Zoom Mobile App, the Zoom application drops out of the way and lets the device’s native cellular carrier handle the call. The Zoom application will send an emergency call notification email so that Campus PD knows a call was made by a Stevens users, but otherwise Zoom does not participate in the emergency call at all. Step 1: In the Zoom Mobile App select More and then select Phone Step 2: Select the Location Permission setting Step 3: Select Open settings to change the Zoom Mobile App location settings on the device Step 4: Select While Using the App or Always to ensure that location permissions are enabled when using Zoom Phone within the Zoom app. Precise Location can also be toggled on for a more accurate location during an emergency.  Experiencing an issue or need additional support? contact our OneIT Team by Opening a support ticket or Calling us at 201-380-6599

Learn how to use the Polycom Blackwire 8225 headset with USB-C connection to both Windows and Mac devices.  How to Use Polycom Blackwire 8225 Visit the Polycom Blackwire 8225 User Manual <span class="fr-mk" style="display: none;"> </span> Experiencing an issue or need additional support? contact our OneIT Team by Opening a support ticket or Calling us at 201-380-6599

Learn how to use the Logitech Zone Wired headset with USB-A and USB-C connection to both Windows and Mac devices.  How to Use Logitech Zone Wired Headset Visit the Logitech Zone Wired Setup Guide   Experiencing an issue or need additional support? contact our OneIT Team by Opening a support ticket or Calling us at 201-380-6599

Learn how to disconnect a Cisco desk phone.  Step 1: Disconnect the network cable from the phone and the network port.  Note: The network port may be located on your desk or a wall.  Step 2: If a power supply cable is connected (far left), disconnect it from the phone and the outlet.  Step 3: If you also have a network cable connected from your phone to another device, disconnect this network cable from your phone.  If this second network cable was connected to another device (computer, docking station, printer, etc.) and you would like to continue to use the wired network connection, plug that device directly into the wall or plug it to the desk network port your phone was connected to.  Step 4: Once you have disconnected your desk phone, please return it to TRAC located outside the Samuel C. Williams library.  Experiencing an issue or need additional support? Contact our OneIT Team by  Opening a support ticket or  Calling us at 201-380-6599 

Zoom Phone is a feature added to the Zoom application you’re already familiar. Zoom Phone is a softphone service, meaning it is a downloadable application that allows you to make and receive phone calls over the internet using mobile devices and laptops. You’ll be able to use your Stevens phone number wherever you may be without the requirement of a VPN.  You’ll no longer need to use or share your personal cell phone number for work purposes.  This effort will also significantly reduce the number of desk phones used across our campus, reducing electronic waste and supporting the university’s sustainability goals.  Getting Started with Zoom Phone Learn how to start using Zoom Phone Quick Start Guide Getting Started with Zoom Phone User Training for Zoom Phone Zoom Phone: Desktop Client Zoom Phone: Mobile App Zoom Phone: Web Portal <span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span> Configure Zoom Phone Initial setup  Changing phone settings (Zoom web portal)  Zoom Phone Emergency Location Services General Functionality Using Zoom Phone Making and receiving phone calls  Using in-call controls  Mute/Unmute  Keypad  Audio  Add Call  Hold  Call transfer  End Call  Record and stop recording  And more!   Viewing call history and recordings  Busy or unanswered calls  Using Zoom Phone conference calling   Please note that Stevens has a Zoom Phone basic license so you can only conference call with 3 people Voicemail Manage voicemail messages   Sharing voicemail inbox access  Overview of managing your Zoom Phone Voicemail Visit the Managing Your Voicemail knowledge base article for more information  Settings Customize call handling settings  Holiday and business hours   Do not disturb with Zoom presence status   Setting up call delegation Allow others to answer your extension for you How to sync Microsoft 365 (Outlook) calendar with Zoom using the contacts and calendar integration From the Zoom Web Portal (stevens.zoom.us) select your Profile and scroll to the bottom to Others then select Configure Calendar and Contacts Service  Select Office 365 and Next Check the boxes to enable Calendar and Contacts for both Read and Write permissions (do not check Shared) then select Authorize and log in to your Stevens Microsoft account Forwarding a call to Voicemail while on a Zoom Meeting From the Zoom Desktop Client select Settings > Phone > Incoming Calls and check the box to ‘Hide incoming calls while in a Zoom meeting’ Additional Resources Zoom Phone features by platform   Zoom Support  Browse Zoom’s knowledge base, quick start guides, video tutorials   Zoom Learning Center  Getting Started with Zoom Phone – Virtual Training Please note to access content in the Zoom Learning Center you must log in with your Stevens credentials  Experiencing an issue or need additional support? contact our OneIT Team by Opening a support ticket or Calling us at 201-380-6599

Stevens uses Zoom Phone, a cloud-based telephone service, to provide more flexibility, mobility and privacy to the campus community.  Stevens faculty and staff members can make telephone calls from the Zoom application using Zoom Phone, using their Stevens phone number. Here are some best practices when using the Zoom Phone service. Receive Zoom Phone Calls on Your Cell Phone You can forward your calls to an external number using the Zoom web portal, but best practice is to download the Zoom app to a cell phone. Once logged in, you can answer your Stevens phone calls through the Zoom Phone app on the cell phone, and the caller will not know the difference.  Set "Do Not Disturb" While Teaching or in Teams Meeting When you are teaching or leading an in-person meeting, set your presence status as Do Not Disturb. You can select how long you would like to be on do not disturb for (20 minutes to 24 hours) or set the same custom do not disturb hours daily.   Zoom allows you to set your presence status, visit the Zoom knowledge base article to learn more.   At this time, the custom Do Not Disturb hours can only be set for one time range a day. Stevens has put in an enhancement request to see if we can set up multiple times a day on different days a week for do not disturb to accommodate faculty teaching schedules.  Hide Zoom Phone Calls While in Zoom Meetings Within your Zoom Desktop Client, you can send Zoom calls straight to voicemail by selecting Settings > Phone > Incoming Calls and check the box to ‘Hide incoming calls while in a Zoom meeting’.  Set up Business Hours to Ensure You Don't Miss Any Zoom Calls To change your business hours, visit the Business Hours Zoom knowledge base article. “Starred” or “favorited” contacts will abide by the business hours you have set up like any other contacts.  View our Zoom Phone Training Resources To learn more about using Zoom Phone, watch our Zoom Phone Training Videos. You can also visit the Zoom Learning Center to watch the course on Getting Started with Zoom Phone. Please note you need to log in with your Stevens credentials to access the learning center content.   Experiencing an issue or need additional support? Contact our OneIT Team by Opening a support ticket or Calling us at 201-380-6599