Zoom Phone: Desk Phones
How to Use Poly Edge Phone
Learn how to use Poly Edge-E series phones (E-220 and E-320) with Zoom Phone
-
Quick Start Guide to using Poly Edge phones from Zoom
- Make a call
- Place a call on hold
- Transfer a call
- Do not disturb
- Line keys
- Call History
- Voicemail
- and more!
Desk Phone Models
Compare the old Cisco phones to the new Poly Edge phones.
Old Cisco 7811
NEW! Poly Edge E-220
1 Handset light strip: indicates an incoming call (flashing red) or a voicemail message (solid red)
2 Phone screen: Displays status, feature and call information
3 Softkey buttons: Engages the associated feature in the display
4 Navigation pad and Select buttons: like a cursor, used to scroll through menus and highlight active calls and features. While on-hooks, pressing the up option displays your Recent call list and pressing the down option displayed your programmed Speed Dials.
5 Hold: Places a call on hold and retrieves a held call
6 Conference: Initiates a conference call
7 Transfer: Initiates a call transfer
8 Speakerphone: Activates (solid green) and deactivates the speakerphone
9 Mute: Deactivates (solid red) and reactivates the microphone
10 Keypad: Allows you to dial phone numbers, enter letter and select menu items that are numerically numbered
11 Volume: Adjusts the phone's ringer volume while on-hook and the handset or speakerphone volumes while off-hook
12 Contacts: Personal and corporate director look-up access
13 Applications: Recents (view by All calls or Missed), Preferences (program Ringtone, Contrast, and Backlight), and Extension Mobility (only if configured)
14 Messages: Auto-dial access to voicemail
15 Handset: Phone Handset
1 LED Bar: Provides call and phone status information
2 Phone screen: Displays status, feature and call information
3 Line keys: Select a phone line, view calls on a line, or quickly call a favorite contact
4 Softkeys: Select context-sensitive keys that display along the bottom of the screen
5 Pagination key: View additional line screens
6 Back key: Return to the previous screen
7 Navigation keys / Select key: Scroll through information or options displayed on the phone’s screen or select a field of displayed data
8 Home key: Display the Home screen from other screens or display
New Call, Redial, Messages, Directories, Recent Call, DND (Do Not Disturb), Forward, Bluetooth, Help & Support, Settings, Calendar, Applications
9 Hold key: Hold an active call or resume a held call
10 Forward / Transfer key: Forward or transfer an active call to a selected contact
11 Volume keys: Adjust the volume of the handset, headset, speaker, and ringer
12 Headset key: Place and receive calls through a headset
13 Speakerphone key: Provides ringer and speakerphone audio output
14 Mute key: Mute or unmute the microphone during an active call
15 Dialpad: Enter numbers, letters, and special characters. Use the dialpad keys to select menu items that have index numbers
16 Handset: Phone Handset
Old Cisco 8851
NEW! Poly Edge E-320
1 Handset light strip: Indicates an incoming call (flashing red) or a voicemail message (solid red)
2 Phone screen: Displays status, feature and call information
3 Programmable feature buttons (left) and session buttons (right): Steady green (active call), flashing green (held call), flashing amber (incoming call), steady red (shared line in use)
4 Softkey buttons: Engages the associated feature in the display
5 Navigation pad and Select buttons: Like a cursor, used to scroll through menus and highlight active calls and features. While on-hooks, pressing the up option displays your Recent call list and pressing the down option displayed your programmed Speed Dials.
6 Release button: Disconnects from an active call
7 Hold: Places a call on hold and retrieves a held call
8 Transfer: Initiates a call transfer
9 Conference: Initiates a conference call
10 Headset: Activates (steady green) and deactivates the user-provided headset
11 Speakerphone: Activates (solid green) and deactivates the speakerphone
12 Mute: Deactivates (solid red) and reactivates the microphone
13 Keypad: Allows you to dial phone numbers, enter letter and select menu items that are numerically numbered
14 Volume: Adjusts the phone's ringer volume while on-hook and the handset or speakerphone volumes while off-hook
15 Applications: Recent calls (view by All calls or Missed), Settings (program Wallpaper, Ringtone, Brightness, Video, Font size, Call notifications, Headset sidetone, and Merge alert), Bluetooth, Accessories (configure analog headset) and Extension Mobility (if configured)
16 Contacts: Personal and corporate director look-up access
17 Messages: Auto-dial access to voicemail
18 Back button: Returns to the previous screen or window
19 Handset: Phone handset
1 LED Bar: Provides call and phone status information
2 Phone screen: Displays status, feature and call information
3 Line keys: Select a phone line, view calls on a line, or quickly call a favorite contact
4 Softkeys: Select context-sensitive keys that display along the bottom of the screen
5 Pagination key: View additional line screens
6 Back key: Return to the previous screen
7 Navigation keys / Select key: Scroll through information or options displayed on the phone’s screen or select a field of displayed data
8 Home key: Display the Home screen from other screens or display
New Call, Redial, Messages, Directories, Recent Call, DND (Do Not Disturb), Forward, Bluetooth, Help & Support, Settings, Calendar, Applications
9 Hold key: Hold an active call or resume a held call
10 Forward / Transfer key: Forward or transfer an active call to a selected contact
11 Volume keys: Adjust the volume of the handset, headset, speaker, and ringer
12 Messages key: Access and manage instant and voice messages
13 Headset key: Place and receive calls through a headset
14 Speakerphone key: Provides ringer and speakerphone audio output
15 Mute key: Mute or unmute the microphone during an active call
16 Dialpad: Enter numbers, letters, and special characters. Use the dialpad keys to select menu items that have index numbers
17 Handset: Phone Handset
Experiencing an issue or need additional support? contact our OneIT Team by