Zoom Phone: Emergency Location Services
On Zoom Phone it is highly recommended to set up your location services which will be used in case of an emergency.
To learn more about the Zoom Phone location services and permissions, visit the Zoom article about managing emergency location and addresses or adding your current work location.
Zoom Desktop Client
Step 1: In the Zoom Desktop Client you may receive a 'No location permission' notification under the Phone tab
Step 2: To update your location, select the profile image or initials in the top right hand corner of the Zoom window then select Settings
Step 3: Within settings select Phone and then select the check box for Location Permission. A new window will open up within the computers settings, toggle on location settings for the device and toggle on Zoom location settings, so that Zoom can access your location in an emergency.
Windows location settings example:
Mac location settings example:
Zoom Mobile App
Please Note: Zoom Phone's Emergency Location Services are not required for the Zoom Phone Mobile App on ioS and Android devices. Should an emergency call originate from the Zoom Mobile App, the Zoom application drops out of the way and lets the device’s native cellular carrier handle the call. The Zoom application will send an emergency call notification email so that Campus PD knows a call was made by a Stevens users, but otherwise Zoom does not participate in the emergency call at all.
Step 1: In the Zoom Mobile App select More and then select Phone
Step 2: Select the Location Permission setting
Step 3: Select Open settings to change the Zoom Mobile App location settings on the device
Step 4: Select While Using the App or Always to ensure that location permissions are enabled when using Zoom Phone within the Zoom app. Precise Location can also be toggled on for a more accurate location during an emergency.
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