Zoom Phone: Managing Your Voicemail
Learn how to access and listen to voicemail messages on Poly Desk Phone, the Zoom Desktop Client, Zoom Mobile App, and Zoom Portal.
Record Voicemail Greeting
Learn about the various ways to record voicemail greetings on Zoom Phone.
Zoom Phone: Record an Outgoing Voicemail Message
The following steps can be done from the Zoom mobile app, Zoom desktop client, or a desk phone.
Step 1: From the Caller ID or extension you wish to record an outgoing voicemail greeting message for dial *86.
Step 2: When prompted, dial your voicemail PIN followed by #.
Step 3: Press 1 to play all voicemail messaging starting with new (unplayed) messages). Press 2 to record a voicemail greeting, be sure to save the greeting once it is recorded.
Note: The greeting will be added automatically to your Zoom Phone audio library. You can also record a voicemail greeting in the Zoom web portal.
Zoom Web Portal: Voicemail Message - Text to Speech, Upload, Record by Computer
Step 1: From the Zoom web portal, select Phone on the left-hand side.
Step 2: From the Settings within Phone scroll down to Call Handling, locate Greeting & Menu then select Edit and Add Audio.
Step 3: For Text to Speech, Upload and Record by Computer be sure to fill in all required fields specifically the Category in which you would like this message to apply to (i.e. Voicemail greeting, Greeting & Menu). Select Add to save your message.
For more information visit the Customize Audio Greetings Zoom support article.
Manage Voicemail Messages
Zoom Desktop Client
Zoom Mobile App
Zoom Web Portal
Poly Edge Desk Phone
Step 1: Select the Home button then scroll to select Messages
Step 2: Select the Message Center
Step 3: You will now see voicemail messages type listed as Urgent, New, and Old
Step 4: Select which voicemail message type you would like to listen to by scrolling to the type and selecting Connect
Step 5: Follow the voice prompts to go through your voicemail
Sending Phone Calls to Voicemail While in a Zoom Meeting
From the Zoom Desktop Client select Settings > Phone > Incoming Calls and check the box to ‘Hide incoming calls while in a Zoom meeting’
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