The activity guide for the Customer Accounts training session for Workday Financials.

This guide will show users how to find the request form to add a new Departmental Customer into Workday.

This guide will show users how to find and create a customer invoice in Workday.

This guide will show users how to access, print, and download an approved customer invoice in Workday to send to a customer.

This guide will show users how to find an approved invoice and record and apply a customer payment to the invoice. Step 1: In the Workday search bar, enter Find Customer Invoices and select Find Customer Invoices for Company task. Step 2: Enter desired search terms and select OK. Step 3: Select Related Actions (three dot icon) next to the approved invoice in the search results. Select Customer Payment in the Actions menu, then Record. The Record Customer Payment screen appears. Step 4: Select the type of payment to record from the Payment Type dropdown menu. Step 5: If the Payment Type is a check, you must enter Check Number information into the Payment Reference field. Please enter the Check # only. Step 6: Enter Total Payment Amount and use the Memo field to enter any additional information. Step 7: Under Payment Options, select Ready to Auto-Apply box to automatically apply the payment to the invoice. Step 8: If needed, use the Remittance Advice section to fill in the Amount to Pay. For additional remittance information, select the + icon with Other Remittance Information and fill in all supplemental information. Step 9: Click Save and Apply Payment to directly submit the payment for approval. Select Save Payment to save the payment information and apply later. In the next screen, Apply Customer Payment, ensure the correct invoice is selected and click Submit. Once the payment is approved, you will receive a notification to take checks and cash to the Office of Students Accounts within 48 business hours. Click on the link next to ‘Details’ and click on the PDF icon in the next screen to print out the page and bring to Student Accounts along with the cash/checks. ACH payments will be recorded by the Controller’s Group. Experiencing an issue or need additional support? Contact our OneIT Team by: Opening a support ticket or Call us at 201-216-5500

This guide shows users how to create a cash/check sale without an invoice in Workday. Step 1: From the Workday Search bar, enter Record Cash Sale and select Record Cash Sale task. The Record Cash Sale form displays. Step 2: In the Cash Sale Information section, complete the following fields: Company: Select SIT Stevens Institute of Technology Customer: Select Customers by Customer Category > Other Departmental > Stevens Dept. Customer Receipts Currency: Enter as needed Cash Sale Date: Enter related date Invoice Type: N/A From Date: N/A To Date: N/A Memo: REQUIRED! Enter Payor information and any additional information. Step 3: In Payment Information section, complete the following fields: Payment Type: Select Cash or Check If check, enter check # in the Reference field. This is required. Step 4: Scroll down to Invoice Lines tab. Enter Revenue Category from the drop-down or search. Note: Revenue Category must begin with RC. Step 5: Scroll right and enter the total amount in the Extended Amount field. Step 6: Scroll right and select the applicable Cost Center from the drop-down or search. This auto-populates information in Fund and Additional Worktags fields. Note: Cost Center chosen must begin with CC. Please note – if you are posting the cash sale to a Program organization, please enter the Program first. The Cost Center, Fund and Functional Expense will automatically populate. Step 7: As needed, click Attachments tab to attach relevant documentation. Click Select files. Step 8: When complete, click Submit. IMPORTANT! Upon approval of the Cash Sale, you will receive a notification to take checks and cash to the Office of Students Accounts within 48 business hours. Click on the link next to ‘Details’ and click on the PDF icon in the next screen to print out the page and bring to Student Accounts along with the cash/checks. Cash Sales for Refunds/Reimbursements To deposit a check received that represents a refund or reimbursement for an expense previously recorded, please enter the following information: In the Memo field in the Cash Sale Information section, please indicate it is a refund or reimbursement. In the Invoice Lines section: For Revenue Category, select RC4630 (Refund Clearing) In the Memo field in the Invoice Lines section, please put the Spend Category where the original expense was recorded. Please note: Finance will do a manual journal at month-end to move the refund from RC4630 to the applicable Spend Category. Experiencing technical issues? Contact our OneIT Team by: Opening a support ticket or Call us at 201-216-5500