Zoom Phone: Desk Phones
Modified on: Fri, Oct 20 2023 1:46 PMHow to Use Poly Edge Phone
Learn how to use Poly Edge-E series phones (E-220 and E-320) with Zoom Phone
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Quick Start Guide to using Poly Edge phones from Zoom
- Make a call
- Place a call on hold
- Transfer a call
- Do not disturb
- Line keys
- Call History
- Voicemail
- and more!
Desk Phone Models
Compare the old Cisco phones to the new Poly Edge phones.
Old Cisco 7811 |
NEW! Poly Edge E-220 |
1 Handset light strip: indicates an incoming call (flashing red) or a voicemail message (solid red) 2 Phone screen: Displays status, feature and call information 3 Softkey buttons: Engages the associated feature in the display 4 Navigation pad and Select buttons: like a cursor, used to scroll through menus and highlight active calls and features. While on-hooks, pressing the up option displays your Recent call list and pressing the down option displayed your programmed Speed Dials. 5 Hold: Places a call on hold and retrieves a held call 6 Conference: Initiates a conference call 7 Transfer: Initiates a call transfer 8 Speakerphone: Activates (solid green) and deactivates the speakerphone 9 Mute: Deactivates (solid red) and reactivates the microphone 10 Keypad: Allows you to dial phone numbers, enter letter and select menu items that are numerically numbered 11 Volume: Adjusts the phone's ringer volume while on-hook and the handset or speakerphone volumes while off-hook 12 Contacts: Personal and corporate director look-up access 13 Applications: Recents (view by All calls or Missed), Preferences (program Ringtone, Contrast, and Backlight), and Extension Mobility (only if configured) 14 Messages: Auto-dial access to voicemail 15 Handset: Phone Handset |
1 LED Bar: Provides call and phone status information 2 Phone screen: Displays status, feature and call information 3 Line keys: Select a phone line, view calls on a line, or quickly call a favorite contact 4 Softkeys: Select context-sensitive keys that display along the bottom of the screen 5 Pagination key: View additional line screens 6 Back key: Return to the previous screen 7 Navigation keys / Select key: Scroll through information or options displayed on the phone’s screen or select a field of displayed data 8 Home key: Display the Home screen from other screens or display New Call, Redial, Messages, Directories, Recent Call, DND (Do Not Disturb), Forward, Bluetooth, Help & Support, Settings, Calendar, Applications 9 Hold key: Hold an active call or resume a held call 10 Forward / Transfer key: Forward or transfer an active call to a selected contact 11 Volume keys: Adjust the volume of the handset, headset, speaker, and ringer 12 Headset key: Place and receive calls through a headset 13 Speakerphone key: Provides ringer and speakerphone audio output 14 Mute key: Mute or unmute the microphone during an active call 15 Dialpad: Enter numbers, letters, and special characters. Use the dialpad keys to select menu items that have index numbers 16 Handset: Phone Handset |
Old Cisco 8851 |
NEW! Poly Edge E-320 |
1 Handset light strip: Indicates an incoming call (flashing red) or a voicemail message (solid red) 2 Phone screen: Displays status, feature and call information 3 Programmable feature buttons (left) and session buttons (right): Steady green (active call), flashing green (held call), flashing amber (incoming call), steady red (shared line in use) 4 Softkey buttons: Engages the associated feature in the display 5 Navigation pad and Select buttons: Like a cursor, used to scroll through menus and highlight active calls and features. While on-hooks, pressing the up option displays your Recent call list and pressing the down option displayed your programmed Speed Dials. 6 Release button: Disconnects from an active call 7 Hold: Places a call on hold and retrieves a held call 8 Transfer: Initiates a call transfer 9 Conference: Initiates a conference call 10 Headset: Activates (steady green) and deactivates the user-provided headset 11 Speakerphone: Activates (solid green) and deactivates the speakerphone 12 Mute: Deactivates (solid red) and reactivates the microphone 13 Keypad: Allows you to dial phone numbers, enter letter and select menu items that are numerically numbered 14 Volume: Adjusts the phone's ringer volume while on-hook and the handset or speakerphone volumes while off-hook 15 Applications: Recent calls (view by All calls or Missed), Settings (program Wallpaper, Ringtone, Brightness, Video, Font size, Call notifications, Headset sidetone, and Merge alert), Bluetooth, Accessories (configure analog headset) and Extension Mobility (if configured) 16 Contacts: Personal and corporate director look-up access 17 Messages: Auto-dial access to voicemail 18 Back button: Returns to the previous screen or window 19 Handset: Phone handset |
1 LED Bar: Provides call and phone status information 2 Phone screen: Displays status, feature and call information 3 Line keys: Select a phone line, view calls on a line, or quickly call a favorite contact 4 Softkeys: Select context-sensitive keys that display along the bottom of the screen 5 Pagination key: View additional line screens 6 Back key: Return to the previous screen 7 Navigation keys / Select key: Scroll through information or options displayed on the phone’s screen or select a field of displayed data 8 Home key: Display the Home screen from other screens or display New Call, Redial, Messages, Directories, Recent Call, DND (Do Not Disturb), Forward, Bluetooth, Help & Support, Settings, Calendar, Applications 9 Hold key: Hold an active call or resume a held call 10 Forward / Transfer key: Forward or transfer an active call to a selected contact 11 Volume keys: Adjust the volume of the handset, headset, speaker, and ringer 12 Messages key: Access and manage instant and voice messages 13 Headset key: Place and receive calls through a headset 14 Speakerphone key: Provides ringer and speakerphone audio output 15 Mute key: Mute or unmute the microphone during an active call 16 Dialpad: Enter numbers, letters, and special characters. Use the dialpad keys to select menu items that have index numbers 17 Handset: Phone Handset |
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