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Zoom Phone: Desk Phones

Modified on: Fri, Oct 20 2023 1:46 PM


How to Use Poly Edge Phone


Learn how to use Poly Edge-E series phones (E-220 and E-320) with Zoom Phone

  • Quick Start Guide to using Poly Edge phones from Zoom
    • Make a call
    • Place a call on hold
    • Transfer a call
    • Do not disturb
    • Line keys
    • Call History
    • Voicemail
    • and more! 



Desk Phone Models


Compare the old Cisco phones to the new Poly Edge phones.



Old Cisco 7811

NEW! Poly Edge E-220 

1 Handset light strip: indicates an incoming call (flashing red) or a voicemail message (solid red) 


2 Phone screen: Displays status, feature and call information 


3 Softkey buttons: Engages the associated feature in the display 


4 Navigation pad and Select buttons: like a cursor, used to scroll through menus and highlight active calls and features. While on-hooks, pressing the up option displays your Recent call list and pressing the down option displayed your programmed Speed Dials.  


5 Hold: Places a call on hold and retrieves a held call 


6 Conference: Initiates a conference call  


7 Transfer: Initiates a call transfer 


8 Speakerphone: Activates (solid green) and deactivates the speakerphone 


9 Mute: Deactivates (solid red) and reactivates the microphone 


10 Keypad: Allows you to dial phone numbers, enter letter and select menu items that are numerically numbered 


11 Volume: Adjusts the phone's ringer volume while on-hook and the handset or speakerphone volumes while off-hook 


12 Contacts: Personal and corporate director look-up access 


13 Applications: Recents (view by All calls or Missed), Preferences (program Ringtone, Contrast, and Backlight), and Extension Mobility (only if configured) 


14 Messages: Auto-dial access to voicemail  


15 Handset: Phone Handset 

1 LED Bar: Provides call and phone status information 


2 Phone screen: Displays status, feature and call information 


3 Line keys: Select a phone line, view calls on a line, or quickly call a favorite contact 


4 Softkeys: Select context-sensitive keys that display along the bottom of the screen 


5 Pagination key: View additional line screens 


6 Back key: Return to the previous screen 


7 Navigation keys / Select key: Scroll through information or options displayed on the phone’s screen or select a field of displayed data  


8 Home key: Display the Home screen from other screens or display  

New Call, Redial, Messages, Directories, Recent Call, DND (Do Not Disturb), Forward, Bluetooth, Help & Support, Settings, Calendar, Applications 


9 Hold key: Hold an active call or resume a held call 


10 Forward / Transfer key: Forward or transfer an active call to a selected contact 


11 Volume keys: Adjust the volume of the handset, headset, speaker, and ringer 


12 Headset key: Place and receive calls through a headset 


13 Speakerphone key: Provides ringer and speakerphone audio output 


14 Mute key: Mute or unmute the microphone during an active call 


15 Dialpad: Enter numbers, letters, and special characters. Use the dialpad keys to select menu items that have index numbers 


16 Handset: Phone Handset 



Old Cisco 8851

NEW! Poly Edge E-320

1 Handset light strip: Indicates an incoming call (flashing red) or a voicemail message (solid red) 


2 Phone screen: Displays status, feature and call information 


Programmable feature buttons (left) and session buttons (right): Steady green (active call), flashing green (held call), flashing amber (incoming call), steady red (shared line in use) 


Softkey buttons: Engages the associated feature in the display 


5 Navigation pad and Select buttons: Like a cursor, used to scroll through menus and highlight active calls and features. While on-hooks, pressing the up option displays your Recent call list and pressing the down option displayed your programmed Speed Dials.  


6 Release button: Disconnects from an active call 


7 Hold: Places a call on hold and retrieves a held call 


8 Transfer: Initiates a call transfer  


9 Conference: Initiates a conference call  


10 Headset: Activates (steady green) and deactivates the user-provided headset 


11 Speakerphone: Activates (solid green) and deactivates the speakerphone 


12 Mute: Deactivates (solid red) and reactivates the microphone 


13 Keypad: Allows you to dial phone numbers, enter letter and select menu items that are numerically numbered 


14 Volume: Adjusts the phone's ringer volume while on-hook and the handset or speakerphone volumes while off-hook 


15 Applications: Recent calls (view by All calls or Missed), Settings (program Wallpaper, Ringtone, Brightness, Video, Font size, Call notifications, Headset sidetone, and Merge alert), Bluetooth, Accessories (configure analog headset) and Extension Mobility (if configured) 


16 Contacts: Personal and corporate director look-up access 


17 Messages: Auto-dial access to voicemail  


18 Back button: Returns to the previous screen or window 


19 Handset: Phone handset 

1 LED Bar: Provides call and phone status information 


2 Phone screen: Displays status, feature and call information 


3 Line keys: Select a phone line, view calls on a line, or quickly call a favorite contact 


4 Softkeys: Select context-sensitive keys that display along the bottom of the screen 


5 Pagination key: View additional line screens 


6 Back key: Return to the previous screen 


7 Navigation keys / Select key: Scroll through information or options displayed on the phone’s screen or select a field of displayed data  


8 Home key: Display the Home screen from other screens or display  

New Call, Redial, Messages, Directories, Recent Call, DND (Do Not Disturb), Forward, Bluetooth, Help & Support, Settings, Calendar, Applications 


9 Hold key: Hold an active call or resume a held call 


10 Forward / Transfer key: Forward or transfer an active call to a selected contact 


11 Volume keys: Adjust the volume of the handset, headset, speaker, and ringer 


12 Messages key: Access and manage instant and voice messages 


13 Headset key: Place and receive calls through a headset 


14 Speakerphone key: Provides ringer and speakerphone audio output 


15 Mute key: Mute or unmute the microphone during an active call 


16 Dialpad: Enter numbers, letters, and special characters. Use the dialpad keys to select menu items that have index numbers 


17 Handset: Phone Handset 




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