Learn how to get a technical support, submit a ticket and review the documentation in AppSpace.

Before You Start

• Log in to https://appspace.stevens.edu. 

Getting Access to Technical Support

Visiting https://appspacehelp.stevens.edu is the easiest way of getting support in AppSpace. Here you can Chat with Support, Submit a Ticket, Review User Guides, and find Step-By-Step instructions.

If you are logged into Stevens AppSpace, powered by Apporto, go to the dashboard where all of the desktops are available. In the upper right-hand corner, choose Help > Support Request. A new window will open in your browser window.

Get a Fast Response to your Support Request

There are two options for getting a Support Quickly

• Chat with Apporto Support at http://appspacehelp.stevens.edu
• Submit a Support Ticket at http://appspacehelp.stevens.edu
  

When submitting a ticket, make sure you have attached screenshots of error messages, a description of your experience with an application crashing or ask a question about how to do something. Please remember to include your email address and/or phone number so that Apporto Support can follow up with you regarding your issue.