Event Support Standard Operating Procedures & Guidelines
Learn about the Division of IT's event support standard operating procedure and guidelines.
Leadtime
Lead time for all IT event support requests is a minimum of 10 business days.
- Lead time for all IT event support requests is a minimum of 10 business days
- Event support availability is based upon the demands of classroom and conference room support IT team (first come first served)
- Any event that IT is unable to support, the requestor is encouraged to contact University Events (universityevents@stevens.edu) to set up external technical event support which will likely incur a chargeback
Supported Locations
Be sure to confirm if your event location can be supported:
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Locations not supported by IT:
- Babbio Atrium
- Bissinger Room
- DeBaun Auditorium
- Schaefer & Walker Gymnasiums.
- Please contact University Events at universityevents@stevens.edu for support in these locations.
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Locations supported by IT:
- All academic and collaboration locations (classrooms, conference rooms, lecture halls).
- Including the University Center Tech Flex & Gallery locations, Gateway Complex TED Space and Corcoran Room.
IT Event Support Hours
Event support can be provided Monday through Friday 9 AM to 5 PM, should your event fall outside this time encouraged to contact University Events (universityevents@stevens.edu) to set up external technical event support which will likely incur a chargeback
Additional Information
- For more information on hybrid support review the pre-event checklist.
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A walkthrough of the event/meeting location is highly recommended.
- Walkthrough may include technical recommendations to ensure the quality of the event is met.
- All necessary functionality of presentation laptop will be tested during walkthrough.
- IT cannot guarantee quality for your event if this guideline is not met.
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Using one laptop preloaded with presentations for any event/meeting is strongly recommended.
- If using a personal or shared laptop, please ensure all software and credentials are up to date prior to your event/meeting.
- IT cannot guarantee quality for your event if this guideline is not met.
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Recommended technical set up of event/meeting, where a representative of your team meets with, and IT specialist should be at a minimum of 30-60 minutes prior to start time.
- IT cannot guarantee quality for your event if this guideline is not met.
- IT technicians will be on standby and available by phone during the event/meeting but will not stay during the duration of the event/meeting.
- For any staging, lighting, or external projection/audio systems please contact University Events at universityevents@stevens.edu.
- For guest Wi-Fi needs please refer to the Guest Wi-Fi knowledge base article.
Experiencing an issue or need additional support, contact our OneIT Team by