Emma is the email campaign platform used at Stevens for both internal and external communication. The Emma platform is supported by University Relations and Information Technology. 

FAQs

How do I log into Emma?

• Visit the How to Access Emma Knowledge Base article

Do audience segments need to be refreshed before deploying an email campaign to them?

• YES! You must refresh a segment once a day before deploying to the audience segment in order to have the most up to date mailing list from Workday. 

How do I contact Emma support?

• Visit the Emma Support Hub to search their help articles or chat with Emma support
• Call Emma at (888) 493-2525

Note: Emma phone support is only available to individuals with the subaccount admin or manager role

How does a new staff members get access to Emma?

• Submit an IT support ticket

Is there an Emma Template cheat sheet?

• Yes! Visit the Emma Quick Reference Guide article and the Emma Best Practices article

How do I get a new template created by University Relations?

• Submit a ticket to branding@stevens.edu 

How do I request additional data in Emma?

• Submit an IT support ticket

Where can I get additional Emma training?

• Watch the Stevens specific Emma training videos on Panopto
• Visit the Emma Support Hub

How can I personalize my Emma campaign to the recipient?

• Watch this video on how to add a personalization such as First or Last Name to your Emma campaigns

Where can I find the guidelines on how Stevens is utilizing Emma? 

• View the attached governance document below
  
  

How can I enable a contact in Emma that has been marked with an error?

• Visit this step by step guide to remove contacts from error status

Experiencing an issue or need additional support? Contact our OneIT Team by

• Opening a support ticket or
• Calling us at 201-216-5500