Frequently Asked Questions about Emma
Emma is the email campaign platform used at Stevens for both internal and external communication. The Emma platform is supported by University Relations and Information Technology.
FAQs
How do I log into Emma?
Do audience segments need to be refreshed before deploying an email campaign to them?
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YES! You must refresh a segment once a day before deploying to the audience segment in order to have the most up to date mailing list from Workday.
How do I contact Emma support?
- Visit the Emma Support Hub to search their help articles or chat with Emma support
- Call Emma at (888) 493-2525
Note: Emma phone support is only available to individuals with the subaccount admin or manager role
How does a new staff members get access to Emma?
Is there an Emma Template cheat sheet?
How do I get a new template created by University Relations?
How do I request additional data in Emma?
Where can I get additional Emma training?
How can I personalize my Emma campaign to the recipient?
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Watch this video on how to add a personalization such as First or Last Name to your Emma campaigns
Where can I find the guidelines on how Stevens is utilizing Emma?
- View the attached governance document below
How can I enable a contact in Emma that has been marked with an error?
Experiencing an issue or need additional support? Contact our OneIT Team by