Frequently Asked Questions about Emma
Emma is the email campaign platform used at Stevens for both internal and external communication. The Emma platform is supported by University Relations and Information Technology.
FAQs
How do I log into Emma?
Do audience segments need to be refreshed before deploying an email campaign to them?
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YES! You must refresh a segment once a day before deploying to the audience segment in order to have the most up to date mailing list from Workday.
How do I contact Emma support?
- Visit the Emma Support Hub to search their help articles or chat with Emma support
- Call Emma at (888) 493-2525
Note: Emma phone support is only available to individuals with the subaccount admin or manager role
How does a new staff members get access to Emma?
Is there an Emma Template cheat sheet?
How do I get a new template created by University Relations?
How do I request additional data in Emma?
Where can I get additional Emma training?
How can I personalize my Emma campaign to the recipient?
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Watch this video on how to add personalizations such as First or Last Name to your Emma campaigns
Where can I find the guidelines on how Stevens is utilizing Emma?
- View the attached governance document below
How can I enable a contact in Emma that has been marked with an error?
You can view and troubleshoot any Contacts that have errors in the Audience section of Emma. Click on either Contacts or Groups in the Manage menu on the left side of the screen. Then click on Error() to view any contact(s) that need troubleshooting. (If you already know the email address that has an error, you can just search for that email address in the search field).
You will see a list of email addresses with a column that displays the Reason for the error. Click on the down arrow next to the error and choose View contact record.
It will open the Contact Details for that contact. Click the Edit button to fix the email address or other contact information that might be triggering the error. Once the error is fixed, the email address will no longer be in the Error() list and its status will be changed to Active. You are now ready to send an email communication to that email address.
To change the status of all contacts with Error statuses, select Actions and then Change status of all.
Select Active and Save to complete the status change for all contacts.
Experiencing an issue or need additional support? Contact our OneIT Team by