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Registration Troubleshooting Console in Workday

Modified on: Fri, May 9 2025 10:35 AM

Faculty and staff can use the following guide to troubleshoot and resolve registration-related issues. You can either view the registration troubleshooting console for a student or a program of study.


Registration Troubleshooting Console

Step 1: Search Registration Troubleshooting Console – Select Registration Troubleshooting Console


A screenshot of the Workday home page user interface. The user enters registration troubleshooting console in the search bar at the top of the page. This task will only appear for users with security access to the registration troubleshooting console report. From the search results, the user selects registration troubleshooting console report.


Student Registration Troubleshooting Console

Note: Refer to Step 1 above in Registration Troubleshooting Console.


Step 2: Select Student

Note: Start typing a student’s name to select from the available results or type a student’s full name.

A screenshot of the registration troubleshooting console interface. Choose one from the following:* is shown in large black font at the top of the page. Two radio button fields, student and program of study appear underneath. The radio buttons appear as gray outlined circles with white fill to the left of each field. There are selection boxes next to each field. The boxes are gray outlined boxes with a gray bulleted list icon on the righthand side within the box.



Step 3: Select Optional Criteria to help refine the search.

Note: When you select more Optional Criteria fields, more specific registration troubleshooting information becomes available.



Step 4: Select OK.

A screenshot of the registration troubleshooting console. The start date within field shows 2021 spring semester and the course field shows CPE 358/CS 381 - Switching Theory & Logical Dsgn. There is a blue ok button and a gray cancel button at the bottom of the page.



Step 5: Review the Summary tab for general registration troubleshooting information – Select hyperlinked text such as the hold number to view more information.

A screenshot of the registration troubleshooting console interface. Student information, including the student's name, academic record, active record during academic period, academic period and course are shown at the top. The student's name is Attila the Duck, the academic record is Attila the Duck - Computer Science Program/Undergraduate (B.S.) - 08/27/2018 - Active, the active record during academic period is yes, the academic period is 2021 spring semester and the course is CPE 358/ CS 381 - Switching Theory & Logical Dsgn. There are four tab options below the student information. The tabs are summary, enrollment access, appointments and date controls and course eligibility. The summary tab is shown. The summary tab fields include holds, registration access, current time valid, eligible for course, eligible for section and published sections exist. There is one hold, the registration access shows yes, the current time valid shows yes, the eligible for course shows yes, eligible for section shows a student or section was not supplied to evaluate section eligibility and the published sections exists shows no.



Review the Enrollment Access tab for enrollment access troubleshooting information.

A screenshot of the enrollment access tab for the registration troubleshooting console. The student information is still shown at the top. The enrollment access tab has sections for enrollment access policy details and enrollment access and grading rule set. The enrollment access policy details show enrollment access and grading policy and enrollment access policy effective date. The enrollment access and grading policy is enrollment access and grading policy - Stevens Institute of Technology/ Undergraduate. The enrollment access and policy effective date is 01/01/1900.



Review the Appointments and Date Controls tab for enrollment access troubleshooting information.

A screenshot of the appointments and date controls tab of the registration troubleshooting console. Information shown includes academic period and registration appointment(s) (date and time). There is a gray maintain registration appointment button underneath these fields.



Review the Course Eligibility tab for enrollment access troubleshooting information.

The course eligibility tab of the registration troubleshooting console. The student information is shown at the top. Fields include access to course, eligible for course, course eligibility rule, published sections for course and preliminary/hold/canceled sections for course. The access to course field shows yes, the eligible for course field shows yes, the course eligibility rule is CS 115 or CS 181 or ENGR 115, the published sections for course is 0 and the preliminary/hold/canceled sections for course is 0.




Program of Study Registration Troubleshooting Console

Note: Refer to Step 1 above in Registration Troubleshooting Console. 


Step 2: Select Program of Study

Note: You can start typing a program of study or select from the available navigation options.

A screenshot of the registration troubleshooting console. The student, program of study, start date within, course and section fields are shown.



Step 3: Select Optional Criteria to help refine the search.

Note: When you select more Optional Criteria fields, more specific registration troubleshooting information becomes available.

A screenshot of the registration troubleshooting console interface. The program of study field shows Mechanical Engineering Undergraduate Major.


Step 4: Select OK.

A screenshot of the registration troubleshooting console. The start date within field shows 2021 fall semester and the course field shows ME 503 - Principles of Mech Engr. There is a blue ok button and a gray cancel button at the bottom of the page.



Step 5: Review the Summary tab for general registration troubleshooting information.

A screenshot of the registration troubleshooting console interface. The program of study information is shown at the top. Information includes program of study, academic period and course. The program of study is mechanical engineering undergraduate major. The academic period is 2021 fall semester. The course is ME 503 - Principles of Mech Engr. There are four tab options shown; summary, enrollment access, appointments and date controls and course eligibility. The summary tab is shown. Fields include registration access, current time valid, eligible for course, eligible for section and published sections exist. The registration access is no, current time valid is no, eligible for course shows a student or course was not supplied to evaluate course eligibility, the eligible for section shows a student or section was not supplied to evaluate section eligibility and the published sections exist is no.


Review the Enrollment Access tab for enrollment access troubleshooting information.

A screenshot of the enrollment access tab of the registration troubleshooting console. The program of study information is shown at the top. The same fields are shown for the enrollment access tab as they are when a student is selected rather than a program of study.



Review the Appointments and Date Controls tab for enrollment access troubleshooting information.

A screenshot of the appointments and date controls tab of the registration troubleshooting console. The program of study information is shown at the top. Fields shown are current time valid and academic period. The current time valid is no and the academic period is 2021 fall semester. Underneath the academic period field is a gray button that reads maintain registration appointmen... in the center. Below the button is a table for date controls. The table includes 99 items. Items shown are Stevens Institute of Technology / Undergraduate and Stevens Institute of Technology / Graduate. In the second column, each item shows a gray button that reads view date controls in the center.




Review the Course Eligibility tab for course eligibility troubleshooting information.

A screenshot of the course eligibility tab of the registration troubleshooting console. The program of study information is shown at the top. Fields include course eligibility rule, published sections for course and preliminary/hold/canceled sections for course. The course eligibility rule is grad student or (junior or senior with cGPA => 3.0). The published sections for course and preliminary/hold/canceled sections for course are both 0.




Understanding Registration Troubleshooting and Restriction Fields

Review the Course table for registration troubleshooting and restrictions definitions.

A screenshot of the troubleshoot registration interface. Fields shown include academic period as 2020 fall semester, academic record as Attila the Duck - Computer Science Program/Undergraduate (B.S.) - 08/27/2018 - Active, active record during academic period as yes, course as CS 555-Agile Methods for Software Dev., enrollment window as no, maximum units as 20, enrolled units as 15 and holds as 1. Toward the bottom of the screen is a Course table, with headings including restriction, can register and details. The restrictions listed include no duplicate registrations, can repeat, has published visible sections and can register for co-requisites. The no duplicate registrations and can repeat rows have no listed under the can register column. The has published visible sections and can register for co-requisites have yes listed under the can register column. There is a blue relaunch button at the bottom of the screen.



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