To prepare to use Zoom, please install the Zoom desktop client, which offers the best available Zoom experience.
Step 1: To download the app, go to the Zoom Download Center and select Download (based on your system configuration) under Zoom Workplace for Windows/Mac.
Step 2: Double-click on ZoomInstallerFull.exe to install the app.
Step 3: After installing the app, you should see a pop-up window that confirms that the installation was successful.
To ensure that your Zoom desktop client is always up to date, ensure that the Automatically keep Zoom desktop client up to date checkbox is selected. Select Done.
Step 4: Select Sign In.
Select SSO to sign in with single sign-on.
NOTE: Anytime you sign into your Stevens Zoom account, please use the "sign in with SSO" option. Do not sign in with your email and password or with Apple, Google, Facebook or others.
Step 5: When prompted for company domain, type stevens in the box before .zoom.us and select Continue.
Step 6: If prompted, sign in with your Stevens username and password. The Zoom desktop client will open.
Zoom System Requirements
- An internet connection – broadband wired or wireless (3G or 4G/LTE)
- Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
-
A webcam or HD webcam – built-in, USB plug-in, or:
- An HD cam or HD camcorder with a video-capture card
Note: See the list of supported devices
- Virtual camera software for use with broadcasting software like OBS or IP cameras
Supported operating systems
- macOS X with macOS X (10.13) or later
- Windows 11
- Windows 10
Note: Devices running Windows 10 must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported.
- Ubuntu 12.04 or higher
For more supported operating systems, see Zoom’s System Requirements article.
Supported tablets and mobile devices
- iOS 13.0 or later
- iPadOS 13 or later
- Android 8.0x or later
- Surface PRO 2 or higher, running Windows 8.1 or higher
Notes:
- Tablet PCs running Windows 10 must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported
- Tablet PCs only support the desktop app
- Starting with the 6.0.0 release, the Zoom Workplace mobile app no longer supports iOS 11 and iOS 12. The 5.17.11 Zoom mobile app release is the last version available for these operating systems
- Starting with the 6.3.0 release, the Zoom Workplace mobile app no longer supports Android operating systems below 8.0. The 6.2.11 Zoom mobile app release is the last version available for Android operating systems below 8.0
- Starting with the 6.4.0 release, Zoom Workplace for Intune (iOS) no longer supports versions below iOS 16. The Zoom Workplace 6.3.11 release is the last version available for operating systems below iOS 16 for Zoom Workplace for Intune (iOS)
Supported browsers
-
Desktop
- Chrome: Current and past 2 versions
- Firefox: Current and past 2 versions
- Edge: Current and past 2 versions
- Safari: Current and past 2 versions
-
Mobile
- Safari: Current and past 2 versions
- Chrome: Current and past 2 versions
- Firefox: Current and past 2 versions
As an example, if the current version of Chrome is 111, then Zoom supports versions 109, 110, and 111. As new versions are released, the minimum version will also be followed behind by 2 versions.
Processor and RAM requirements
Component
Minimum
Recommended
Processor
Dual-core 2 GHz or higher
Quad-core 2.5 GHz or higher
RAM
4 GB
16 GB
CPU bit
32/64-bit
64-bit
For notes about processor and RAM requirements, see Zoom’s System Requirements article. Bandwidth requirements
The bandwidth used by Zoom will be optimized for the best experience based on the participant’s network. It will automatically adjust for 3/4/5G, Wi-Fi, or wired networks.
Zoom Meetings and Zoom Webinars
Recommended bandwidth for meetings and webinar panelists:
- For 1:1 video calling:
- For high-quality video: 600kbps (up/down)
- For 720p HD video: 1.2Mbps (up/down)
- For 1080p HD video: 3.8Mbps/3.0Mbps (up/down)
- For group video calling:
- For high-quality video: 1.0 Mbps/600kbps (up/down)
- For 720p HD video: 2.6Mbps/1.8Mbps (up/down)
- For 1080p HD video: 3.8Mbps/3.0Mbps (up/down)
- For gallery view receiving: 2.0Mbps (25 views), 4.0Mbps (49 views)
- For screen sharing only (no video thumbnail): 50-75kbps
- For screen sharing with video thumbnail: 50-150kbps
- For audio VoiP: 60-80kbps
Recommended bandwidth for webinar attendees:
- For panelists video on:
- ~600kbps (down) for high-quality video
- ~1.2-1.8Mbps (down) for 720p HD video
- ~2-3Mbps (down) for 1080p HD video
- For screen sharing only (no video thumbnail): 50-75kbps (down)
- For screen sharing with video thumbnail: 50-150kbps (down)
- For audio VoiP: 60-80kbps (down)
Zoom Phone
Recommended bandwidth for Zoom Phone:
Joining and Participating in Zoom Meetings
Joining a Zoom Session from Inside a Canvas Course
Zoom meetings can be accessed directly from within a Canvas course.
Step 1: Select Zoom in your course navigation. The landing page shows information on upcoming meetings and previous meetings.
Step 2: Select Join to join a meeting created by an instructor.
Important note about accessing a Zoom session with MyStevens credentials: If you attempt to join a Zoom session and you are not signed into your Stevens Zoom account or if you are logged into another (non-Stevens) Zoom account in your Zoom desktop client, a pop-up message may appear indicating that “this meeting is for authorized attendees only."
If this message appears, please log into your Stevens Zoom account by following the steps below:
Step 1: Select Sign In to Join. If another pop-up appears that says “Click Switch Account to join,” select Switch Account to Join.
Step 2: Select SSO to sign in with single sign-on.
NOTE: Anytime you sign into your Stevens Zoom account, please use the "sign in with SSO" option. Do not sign in with your email and password or with Apple, Google, Facebook or other.
Step 3: When prompted for company domain, type stevens in the box before .zoom.us and select Continue.
Step 4: If prompted, sign in with your Stevens username and password.
Step 5: After you have authenticated, please attempt to access your Zoom course session if this does not happen automatically.
Best practice: We recommend that you attempt to access your Zoom course well before the course start time. This way IT can help address any technical issues before the course session starts.
Joining and Participating in a Hybrid Classroom
On-campus participants
As an on-campus student in a hybrid classroom, your instructor may ask you to bring your laptop or mobile device to class and join the Zoom session during class. Participating in Zoom during your on-campus class allows you to interact with your online classmates and easily access content shared by the instructor.
On-campus students join the Zoom session the same way that online students do. Please refer to the detailed instructions above.
On-campus students may be asked to mute their microphones when they are not speaking so that audio from their microphone does not interfere with the audio of other participants.
Online participants
As an online student in a hybrid classroom, you will join the Zoom class session the same way as you would if you were participating in a regular online course. Please refer to the detailed instructions above.
Experiencing an issue or need additional support? Contact our OneIT Team by