Troubleshooting Canvas

If you are experiencing an issue with accessing a page or content in Canvas, we recommend the following troubleshooting steps:

Step 1: Restart your device

Step 2: Make sure your browser is fully up to date. Check this list of supported browsers.

Step 3: Clear your cache. Here is how to do that on a PC. Here is how to do that on a Mac.

Step 4: Try opening the Canvas page or content in a private/incognito browser window.

Step 5: Try opening it in a different supported browser. We recommend Chrome or Firefox. Make sure the alternate browser is also fully updated.

Step 6: Try opening it on a different device

Step 7: Try opening it on a different network

Step 8: If you are using a VPN, try turning the VPN off and then opening the Canvas page or content

Experiencing an issue or need additional support? Contact our OneIT Team by